Specialist, Technology Support

Posting Details Position Description Posting Number 201201341P Position Title Specialist, Technology Support Department Information Technology Position Summary Support a growing user base of PC's, Mac's, laptops and printers and Various other Audio Visual equipment including setting up and maintaining PC's (installing software, diagnosing technical problems, faults, liaising with maintenance contractors) in the office, but some local travel may occasionally be necessary between the campuses. Education/Experience Bachelor degree in a related field plus three years of experience in providing technical support as part of an Information Technology Department in a complex multi-server, multi-site environment, or equivalent combination of education and experience. Industry certifications in relevant field preferred. Knowledge/Skills/Ability Demonstrable experience with Mac OS, Windows 10 and Office 365 Demonstrable experience with JAMF Pro and Apple School Manager Excellent desktop management and configuration skills required Good logic skills Very good communication skills (written and verbal) Excellent skills in computer and application troubleshooting procedures required Ability to maintain composure in a stressful situation Proven ability to work effectively as a part of a team as well as independently with minimal supervision Ability to interact effectively with members of the College's administrative community Must have ability to work over-time and be on call 24/7 in a fast paced environment Some local travel may occasionally be necessary between the campuses Ability to work evenings and weekends Physical Requirements Medium work: exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Fingering, standing and/or sitting, walking, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen. Subject to both environmental conditions; activities occur inside and outside. Occasionally having to use a 6 foot ladder. Essential Functions Demonstrable expertise in Mac OS, Microsoft Windows and Office 365 Have a solid understanding of JAMF Pro Have a solid understanding of IT system fundamentals (i.e. able to analyses problems and provide and manage the solution) with a reasonable knowledge of PC's and networks and the software it uses (e.g. Mac OS, Microsoft Windows and Office 365. Must be Microsoft qualified or ability to prove similar knowledge. Previous Management of small IT projects Install and maintain projectors, sound systems and other AV equipment. Follow the policies and procedures of Stevenson University and the Office of Information Technology Exhibit Sound Judgement, Integrity and Commitment to the Mission, Vision and Values of Stevenson University Provide technology support and asset software to support the Staff, Faculty and Students Manage users and customer expectations. Keep the customer informed and follow-up to ensure satisfaction. Manage small projects (e.g. Computer Installations) Technical Support is rendered on-site throughout the on campus buildings and at many times during class where urgent action in necessary. Reports To Director, User Support & Engagement Quick Link for Posting https://stevenson.peopleadmin.com/postings/9404 Posting Information Number of Available Positions 1 Work Location Owings Mills Position Category Staff Position Type Full-Time Months/Year 12 Hrs/Week 40 Hrs/Year 2080 If scheduled to work less than 12 months, beginning date Ending Date FLSA Exempt Payroll Biweekly Hiring Salary Range Anticipated to be $60,000-$66,300 annualized Benefits Recruitment Instructions Open to All Applicants Posting Date 09/09/2024 Closing Date/Application Deadline Open Until Filled No EEO Statement EOE/AA Employer of Minorities/Females/Veterans/Disability