IT Support

Title: IT Support Pay Rate: $30-35/hr Job Type: Contract Position Shift(s): Mon - Fri, Day Location: Redwood City-Palo Alto, CA Job Code: JPC-10439 Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date). Job Description: We are looking for an IT Support Specialist to provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of customer interactions and advance complex issues to more senior technicians for resolution. Core Duties: Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible. Resolve basic end-user problems, escalate as appropriate. Install, upgrade, configure, and solve computing and communication devices and peripherals. Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities. Apply security standard methodologies. Ensure users are assigned appropriate resources. Other duties may also be assigned Education & Experience: Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. Customer service, phones (call center), and critical thinking skills. Experience with ServiceNow is a plus. Good communication and interpersonal skills. Ability to provide excellent client service. Ability to apply diagnostic techniques for problem troubleshooting. Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting. Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. Familiarity with remote desktop tools. TEKBERRY OFFERS A $100 payment FOR REFERRALS Tekberry, Inc. a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws. Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE). By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job Check out all our jobs at https://tekberry.com/search-jobs/