Tekberry
Information Technology Services
Tekberry, Palo Alto, California, United States, 94306
Title:
Information Technology ServicesPay Rate:
$38/hrJob Type:
6-month contractDuration:
ASAP - May 2025Shift(s):
Mon - Fri, 8am - 5pmLocation:
Palo Alto, CA 94305
Job Code:
JPC- 10572 / 1365875
Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits.
Benefits
include health, dental, and vision (eligible on the 1st of the month following your start date).
Job Brief:
R&DE comprises 735 FTE staff in the following divisions: The Office of the Senior Associate Vice Provost, Student Housing, Dining, Hospitality & Auxiliaries, Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Communications. R&DE Information Technology consists of 26 full and part-time staff. The department is organized into six teams: CIO office, Portfolio and Project Management Office, Applications Development, Support Services, Security, and Systems Administration. R&DE IT supports over 70 applications and integrations, 2,200 technology assets, and 900+ users. In addition to providing excellence in everything they do; R&DE IT is dedicated to the mission and core values of Residential & Dining Enterprises.
The Support Services team provides value by maintaining and advancing the technology needs of R&DE and consists of three core support areas: Desktop and Application support; Point of Sale (PoS) and Internet of Things (IoT) support; and Audio/Visual (A/V) and Digital Signage support. R&DE's Desktop and Application team is responsible for the incident and request fulfillment related to desktop, mobile device, printer, software, software licensing management, and front-line support for the application portfolio. R&DE's Point of Sale (PoS) and Internet of Things (IoT) team provides support with the incident and request fulfillment related, but not limited to, break fix, transactional solutions delivery, and license management across Athletic Concessions, 12 cafe and retail locations, 9 dining halls, The Hotel/Guest House, and more than 20 youth camps during Summer Conferences.
This customer-facing role will provide technical support to end-users for computer hardware, software, network and data security related problems. The individual will also work with internal and cross-functional teams on project execution and may contribute to the planning of operational support after project implementation.
Job Purpose:Under general supervision, provide technical support to end-users for PoS, software, computer hardware, audio/ visual, IoT, and network related problems.Diagnose and resolve end-user problems on MAC OS X, Windows 10 and iOS platforms on a variety of hardware, IoT devices, PoS systems, and A/V systems.Respond to escalated issues from clients and other support teams within service level expectations; perform triage, provide remote problem resolution when possible, refer problems to associated groups.Install, upgrade, configure, set up, manage and troubleshoot computing equipment, audio/visual equipment, teleconferencing systems, communication devices, and POS devices and peripherals.Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.Work on projects requiring expertise and creativity in analysis and deployment of technology.Investigate and test new tools, systems, techniques, and software products.Create, update, and maintain documentation for clients and staff in compliance with university policy and federal and state regulations in Confluence and Service Now.Other duties may also be assignedRequirements:
Two-year college degree and two years of relevant experience or a combination of education and relevant experienceExcellent customer service skills and technical resolution skills.Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.Strong technical experience and problem resolution with the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, IBM TRIRIGA, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, CrashPlan, Intelligent Hub, and Zoom.Good technical experience and ability to troubleshoot a variety of audio/visual and teleconferencing equipment including but not limited to video cameras, video projection, and videoconferencing.Ability to manage a variety of simultaneous projects within tight deadlines, excellent organizational and time management skills.Excellent interpersonal skills, sound judgment, and diplomacy required to interact effectively with and provide customer service to a broad audience.Ability to work independently as well as effectively in a collaborative team environment.Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.Preferred: ITIL Foundations v3 certification and/or training.Certifications and Licenses:
Valid California Non-commercial Class license.
We need hard working, reliable employees. Tekberry offers a $100 reward for referrals!
Tekberry Inc., a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to
receive communications from our organization via text message.
Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https://tekberry.com/search-jobs/
#INDHP
Information Technology ServicesPay Rate:
$38/hrJob Type:
6-month contractDuration:
ASAP - May 2025Shift(s):
Mon - Fri, 8am - 5pmLocation:
Palo Alto, CA 94305
Job Code:
JPC- 10572 / 1365875
Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits.
Benefits
include health, dental, and vision (eligible on the 1st of the month following your start date).
Job Brief:
R&DE comprises 735 FTE staff in the following divisions: The Office of the Senior Associate Vice Provost, Student Housing, Dining, Hospitality & Auxiliaries, Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Communications. R&DE Information Technology consists of 26 full and part-time staff. The department is organized into six teams: CIO office, Portfolio and Project Management Office, Applications Development, Support Services, Security, and Systems Administration. R&DE IT supports over 70 applications and integrations, 2,200 technology assets, and 900+ users. In addition to providing excellence in everything they do; R&DE IT is dedicated to the mission and core values of Residential & Dining Enterprises.
The Support Services team provides value by maintaining and advancing the technology needs of R&DE and consists of three core support areas: Desktop and Application support; Point of Sale (PoS) and Internet of Things (IoT) support; and Audio/Visual (A/V) and Digital Signage support. R&DE's Desktop and Application team is responsible for the incident and request fulfillment related to desktop, mobile device, printer, software, software licensing management, and front-line support for the application portfolio. R&DE's Point of Sale (PoS) and Internet of Things (IoT) team provides support with the incident and request fulfillment related, but not limited to, break fix, transactional solutions delivery, and license management across Athletic Concessions, 12 cafe and retail locations, 9 dining halls, The Hotel/Guest House, and more than 20 youth camps during Summer Conferences.
This customer-facing role will provide technical support to end-users for computer hardware, software, network and data security related problems. The individual will also work with internal and cross-functional teams on project execution and may contribute to the planning of operational support after project implementation.
Job Purpose:Under general supervision, provide technical support to end-users for PoS, software, computer hardware, audio/ visual, IoT, and network related problems.Diagnose and resolve end-user problems on MAC OS X, Windows 10 and iOS platforms on a variety of hardware, IoT devices, PoS systems, and A/V systems.Respond to escalated issues from clients and other support teams within service level expectations; perform triage, provide remote problem resolution when possible, refer problems to associated groups.Install, upgrade, configure, set up, manage and troubleshoot computing equipment, audio/visual equipment, teleconferencing systems, communication devices, and POS devices and peripherals.Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.Work on projects requiring expertise and creativity in analysis and deployment of technology.Investigate and test new tools, systems, techniques, and software products.Create, update, and maintain documentation for clients and staff in compliance with university policy and federal and state regulations in Confluence and Service Now.Other duties may also be assignedRequirements:
Two-year college degree and two years of relevant experience or a combination of education and relevant experienceExcellent customer service skills and technical resolution skills.Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.Strong technical experience and problem resolution with the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, IBM TRIRIGA, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, CrashPlan, Intelligent Hub, and Zoom.Good technical experience and ability to troubleshoot a variety of audio/visual and teleconferencing equipment including but not limited to video cameras, video projection, and videoconferencing.Ability to manage a variety of simultaneous projects within tight deadlines, excellent organizational and time management skills.Excellent interpersonal skills, sound judgment, and diplomacy required to interact effectively with and provide customer service to a broad audience.Ability to work independently as well as effectively in a collaborative team environment.Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.Preferred: ITIL Foundations v3 certification and/or training.Certifications and Licenses:
Valid California Non-commercial Class license.
We need hard working, reliable employees. Tekberry offers a $100 reward for referrals!
Tekberry Inc., a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to
receive communications from our organization via text message.
Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https://tekberry.com/search-jobs/
#INDHP