IS Technology Business Analyst II (Open and Promotional)

Salary : $9,788.13 - $12,233.87 Monthly Location : Redwood City, CA Job Type: Full-Time Job Number: V265K Department: Information Services Department Opening Date: 10/24/2024 Closing Date: 11/14/2024 11:59 PM Pacific Bargaining Unit: 35 Description The County of San Mateo's Information Services Department seeks a qualified IS Technology Business Analyst II for a full-time position within the Business Systems Support Team. Under general supervision, this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. The ideal candidate for this position will have: Experience gathering and documenting business and technical requirements for business systems implementation and/or enhancements. Expertise in coordinating user acceptance testing, changes to business processes, and training users. Experience working with data to create effective business intelligence dashboards, which provide a snapshot into the current health of the organization while identifying opportunities for improvements. Excellent communication, documentation, diagraming and presentation skills. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Strong organization, time management and follow-through skills. Strong interpersonal and communication skills. Keen eye and attention to details and ability to deconstruct ambiguous processes and requirements. Ability to work independently to perform responsibilities effectively and efficiently. Experience working and leading in a team-oriented, collaborative environment. Excellent computer, application and system understanding ability. Excellent data management and business analytics knowledge. Ability to understand & develop simple applications, forms and APIs. Excellent Microsoft office tools expertise, including Excel, Word, Visio and PowerPoint. Ability to learn and administer new software/system applications. Knowledge of the following systems is desired: Project and portfolio management system, Robotic Process Automation, IT Financial Management system, Asset management/CMDB. Examples Of Duties Duties may include, but are not limited to, the following: Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job. Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes. Receives requests for assistance related to the use of department and/or program systems and software applications; determines severity of problem and resolves or refers to appropriate personnel or vendor for resolution. Participates in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues. Coordinates and directs the work of software vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports. Provides or arranges for the training of staff on the information systems used by the department and/or program, requests ad hoc reports. Develops applications, pages and forms that conforms to business and technical requirements. Develop and configure system, programs, and applications integrations. Develops and executes system test plans to ensure application performance conforms to specifications; modifies technologies to correct errors and optimize system performance and cost-effectiveness. Stays abreast of current trends and developments in system applications and technologies; serves as a technical expert on assigned committees. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner. Prepares and tracks requests to information technology staff, vendors and/or service providers for routine system changes and reports. Performs related duties as assigned. Qualifications Knowledge of: Various information technology platforms and operating systems. Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area. Principles of relational database management and systems integration analysis and programming. Principles and practices of programmatic analysis and report preparation. Information systems and data processing concepts. Principles and practices of contract and vendor relationship management. Modern office practices, methods, and computer equipment and applications related to the work. Record keeping principles and procedures. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff. Skill/Ability to: Learn department and County systems, policies, programs, and practices related to information systems. Provide technical and analytical support to users of department systems and applications. Learn to and communicate with department personnel to identify and translate information needs into system requirements. Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications. Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations. Assist in developing materials and present effective training programs; train users in the assigned application systems. Evaluate the effectiveness of newly developed systems and/or applications. Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service. Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials. Organize work, set priorities, and meet critical deadlines. Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility. Establish and maintain a variety of filing, record keeping, and tracking systems. Operate modern office equipment including computer equipment and specialized software applications programs. Communicate effectively, orally and in writing, with both technical and non-technical personnel. Establish and maintain effective working relationships with those contacted in the course of the work. Additional Qualifications at the IS Business Analyst II level: Knowledge of: Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors. Department and County systems, policies, programs, and practices related to information systems. The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Ability to: Communicate with department personnel to identify and translate information needs into system requirements. Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications. Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Research, develop, and recommend cost-effective technical system improvements. Develop and implement comprehensive computer operations-related projects and training programs. Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years. Experience IS Business Analyst I: One (1) year of experience a position that would provide knowledge of department-specific programs, processes, and/or operations and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security. IS Business Analyst II:Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security. Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment. Environmental Elements: Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support. Application/Examination Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be conducted virtually and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department by 11:59 p.m. PST on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Thursday, November 14, 2024 Screening: Monday, November 18, 2024 Combined Panel Interviews: Tuesday, December 2, 2024 San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels. HR Contact: Arlene Cahill (IS Business Analyst II - V265 ) Please visit for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.)I understand this important information. Yes No 02 Describe your experience in business analysis and its process including documentation and requirements management? 03 Describe your experience with business process improvements and automation. Provide examples of instances where you have undertaken such an initiative. 04 Have you developed, implemented and administered business applications/programs/systems in the past? If so, describe your experience and provide example/s, details of your role and how your work impacted the project. 05 Do you have any Business Intelligence experience? If so, describe your experience and cite some examples of some of your work? Required Question