Information Technology Technician

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining both hardware and software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines. Required Education and Experience Please submit a copy of your official college transcripts with your application. Education Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum. Experience Information Technology Technician 7 No specific type or amount is required. Information Technology Technician 8 One year of experience equivalent to an Information Technology Technician 7. Information Technology Technician E9 Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8. Information Technology Technician 10 Three years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician E9. Alternate Education and Experience Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate. Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience. This position will be available on our website until 10/16/2024 HOW TO APPLY: To apply for this position, please visit our website at . Thank you and we look forward to reviewing your application.