REMOTE Business Systems Analyst

Job Description A customer is seeking a fully remote Business Systems Analyst. Support the Utility Billing applications (i.e. Zuora), Combined Utility Billing project, and the ACTIVE Network ECS1 payment system Responsible for maintaining and grooming the product backlog, small project, enhancements, and bug fixes. Perform requirements gathering (business and technical), documentation, verification, and refinement of new requirements as well as pre-existing requirements. Support UA Testing when needed Write user stories with the 3W (the who, the what, and the why) format as well as document Acceptance Criteria using the Azure DevOps tool) Create and maintain functional process analysis documentation such as data mapping, process flows, and requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing templates provided by the project team Perform technical process evaluation, analysis, along with recommending fixes Can pay $50-55/h We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HRinsightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5 years' experience working as a BSA, or SA Experience with Payment, Billing and/or Accounts Receivable systems Have experience with workflow analysis, integrations/APIs, and overall ERP System design Have experience with writing user stories in the 3W (the who, the what, and the why) format Have experience with Microsoft Azure DevOps (TFS/VSTS) or other Lifecycle management tools such as JIRA Have experience with writing user stories/requirements Have experience with data mapping activities - Have experience working with Scaled Agile Have experience in the public sector, at the municipal/county level Have experience Service Now, managing incident tickets. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HRinsightglobal.com.