IT Help Desk Technician II

Benefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development We are seeking an IT Help Desk Technician to join our team This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess: Fundamental knowledge in: -Networks and troubleshooting -Windows 10/11 / Android / iOS / Mac -Microsoft 365 Admin Centers -Microsoft Security & Compliance -Microsoft Apps (Outlook, Teams, OneDrive) -Microsoft SharePoint -Microsoft Azure/Entra ID -Microsoft Azure VM Provisioning -Microsoft Tenant Setup & Migrations -Dropbox -Google Admin Console -Google Drive -Gmail Installation and troubleshooting : Servers / Laptops / Workstations / Tablets Routers / Firewalls / WAN / LAN / SDWAN Switches / NAS / Access Points / Printers Low Voltage optional Preferred Certifications: A / Net / Microsoft Certs / AWS Excellent communication skills (Email, verbal, and follow-up) Ability to meet requirements and deadlines. Demonstrate good work ethics. Ability to troubleshoot: Device IP connectivity Multi-function printers Access points IP phones Workstations Servers & shared resources Switches / Routers Microsoft Windows 7/10/11 MacOS Android / iPhone Outlook connectivity problems Interacts well with clients and coworkers Some project management skills Work with sales team and field ops team Prior Help Desk experience required