E&M Technologies
Service Desk Queue Manager
E&M Technologies, Colorado Springs, Colorado, United States, 80509
Job Type
Full-time
Description
POSITION: Service Desk Queue Manager
WORK LOCATION: Colorado Springs, CO
JOB CATEGORY: Information Technology
JOB TYPE: Full Time
REQUISITION ID: EM11-023
CITIZENSHIP: United States Citizen
CLEARANCE TYPE:
Top Secret Clearance
TRAVEL REQUIREMENTS: Up to 25%
E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
E&M Technologies, Inc.
is currently seeking a
Service Desk Queue Manager
to join our team in
Colorado Springs, CO
in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.
Job Responsibilities:
Monitors, controls, and isolates problems in a data communications network.Monitors all network activity. Activates/deactivates network lines according to established schedules.Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors.Responsible providing technical support for LAN/WAN or for a section of a larger network.May perform installation, modification and testing of network.Requirements
Minimum Qualifications:
AA Degree in related discipline and one (1) year related experience; Or, High School and two (2) years of related experience with relevant certification.Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).Must be a U.S. CitizenMust have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret Clearance security clearancePreferred Qualifications:
Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.Experience with DoD cryptographic equipment and related material handling and use.Experience with Department of Defense messaging and messaging systems.Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
To Apply for this Position:
You must have the Minimum Qualifications in your resume to be selected as a candidate.
Salary Description
Up to $95K USD
Full-time
Description
POSITION: Service Desk Queue Manager
WORK LOCATION: Colorado Springs, CO
JOB CATEGORY: Information Technology
JOB TYPE: Full Time
REQUISITION ID: EM11-023
CITIZENSHIP: United States Citizen
CLEARANCE TYPE:
Top Secret Clearance
TRAVEL REQUIREMENTS: Up to 25%
E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
E&M Technologies, Inc.
is currently seeking a
Service Desk Queue Manager
to join our team in
Colorado Springs, CO
in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.
Job Responsibilities:
Monitors, controls, and isolates problems in a data communications network.Monitors all network activity. Activates/deactivates network lines according to established schedules.Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors.Responsible providing technical support for LAN/WAN or for a section of a larger network.May perform installation, modification and testing of network.Requirements
Minimum Qualifications:
AA Degree in related discipline and one (1) year related experience; Or, High School and two (2) years of related experience with relevant certification.Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).Must be a U.S. CitizenMust have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret Clearance security clearancePreferred Qualifications:
Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.Experience with DoD cryptographic equipment and related material handling and use.Experience with Department of Defense messaging and messaging systems.Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
To Apply for this Position:
You must have the Minimum Qualifications in your resume to be selected as a candidate.
Salary Description
Up to $95K USD