Insight Global
Customer Support Analyst
Insight Global, Des Moines, Iowa, United States, 50319
Insight Global is looking to fill an Infrastructure Analyst position with a large financial services client in Des Moines. This candidate will be apart of the Advisor Web Space that supports the advisor website, handles onboarding for advisors, supports different applications, and ensures accurate security access. This candidate will be joining a team of 10 others but collaborating with teams across the business in a highly collaborative environment. Candidate will act as a jack of all trades:
Candidate will work closely with internal business partners of all levels on issues related to our Advisor Web site through email, calls, Teams, etc.
Working closely with Advisors requires excellent communication, analytical, and problem solving skills.
Maintaining high levels of customer service by answering business partners calls/emails/requests for support.
Research and troubleshooting across internal applications.
Looking into process improvements.
The hourly pay rate for this position ranges between $30.00 - $44.49 based on relevant experience. Starting salary upon conversion begins at $72,000.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's degree with a preference in Business, Marketing, or MISRelevant internship or professional experience in customer service, IT support or IT troubleshooting role.Experience with operating systems, office apps, and with process improvements.Windows Operating Systems.Microsoft Office 365.Organization, Customer Service, and Communication skills.
Nice to Have Skills & Experience
Active DirectoryAzureSalesforceBusiness experience with insurance products
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Candidate will work closely with internal business partners of all levels on issues related to our Advisor Web site through email, calls, Teams, etc.
Working closely with Advisors requires excellent communication, analytical, and problem solving skills.
Maintaining high levels of customer service by answering business partners calls/emails/requests for support.
Research and troubleshooting across internal applications.
Looking into process improvements.
The hourly pay rate for this position ranges between $30.00 - $44.49 based on relevant experience. Starting salary upon conversion begins at $72,000.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's degree with a preference in Business, Marketing, or MISRelevant internship or professional experience in customer service, IT support or IT troubleshooting role.Experience with operating systems, office apps, and with process improvements.Windows Operating Systems.Microsoft Office 365.Organization, Customer Service, and Communication skills.
Nice to Have Skills & Experience
Active DirectoryAzureSalesforceBusiness experience with insurance products
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.