Genesys Cloud Services, Inc.
Vice President, Global External Communications
Genesys Cloud Services, Inc., Detroit, Michigan, United States, 48228
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.Job Overview:
As the Vice President of Global External Communications at Genesys, you will lead the company's strategic efforts in managing all aspects of external communication, ensuring cohesive messaging across global markets. Reporting to the SVP, Head of Transformation & Office of the CEO, this role is critical to enhancing Genesys' public image, building and maintaining strong relationships with media, investors, and external stakeholders, and shaping the company's reputation as a global leader in the technology and SaaS space.Key Responsibilities:
External Communications Strategy & Execution:
Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.Media & Public Relations:
Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews. Ensure messaging consistency across all external channels.Communication Collaboration:
Partner closely with Internal Communications and Global Brand to support external communication efforts related to corporate events, product launches, and M&A.Investor Relations Support:
Collaborate on investor communications, ensuring clear and strategic messaging with the financial community.Global Communications Leadership:
Manage the global external communications team, ensuring consistency in messaging across international markets, while adapting strategies to local contexts.Required Skills & Qualifications:
Leadership Experience:
Proven ability in leading external communications, public relations, and media strategies for high-growth tech or SaaS companies.Strategic Communication:
Expertise in developing global communication strategies that align with business objectives and produce measurable results.Crisis Management Expertise:
Skilled in managing high-stakes crisis communication to protect and enhance company reputation during challenging situations.Stakeholder Engagement:
Strong experience in managing relationships with media, investors, partners, and regulatory bodies to ensure consistent messaging.Global Communications:
Experience managing global communication strategies and adapting messages for diverse markets.Education & Experience:
Bachelor's Degree in Communications, Public Relations, or a related field (Master's preferred) and 15+ years of experience in external communications, corporate communications, or public relations, with at least 5 years in a senior leadership role.Compensation:
Market competitive salary with an anticipated base compensation range of $212,050.00 - $416,150.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.Benefits:
Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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As the Vice President of Global External Communications at Genesys, you will lead the company's strategic efforts in managing all aspects of external communication, ensuring cohesive messaging across global markets. Reporting to the SVP, Head of Transformation & Office of the CEO, this role is critical to enhancing Genesys' public image, building and maintaining strong relationships with media, investors, and external stakeholders, and shaping the company's reputation as a global leader in the technology and SaaS space.Key Responsibilities:
External Communications Strategy & Execution:
Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.Media & Public Relations:
Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews. Ensure messaging consistency across all external channels.Communication Collaboration:
Partner closely with Internal Communications and Global Brand to support external communication efforts related to corporate events, product launches, and M&A.Investor Relations Support:
Collaborate on investor communications, ensuring clear and strategic messaging with the financial community.Global Communications Leadership:
Manage the global external communications team, ensuring consistency in messaging across international markets, while adapting strategies to local contexts.Required Skills & Qualifications:
Leadership Experience:
Proven ability in leading external communications, public relations, and media strategies for high-growth tech or SaaS companies.Strategic Communication:
Expertise in developing global communication strategies that align with business objectives and produce measurable results.Crisis Management Expertise:
Skilled in managing high-stakes crisis communication to protect and enhance company reputation during challenging situations.Stakeholder Engagement:
Strong experience in managing relationships with media, investors, partners, and regulatory bodies to ensure consistent messaging.Global Communications:
Experience managing global communication strategies and adapting messages for diverse markets.Education & Experience:
Bachelor's Degree in Communications, Public Relations, or a related field (Master's preferred) and 15+ years of experience in external communications, corporate communications, or public relations, with at least 5 years in a senior leadership role.Compensation:
Market competitive salary with an anticipated base compensation range of $212,050.00 - $416,150.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.Benefits:
Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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