Diverse Lynx
Genesys CX Cloud Architect
Diverse Lynx - Cary, North Carolina, United States, 27518
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Overview
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Overview
Job Title: Genesys CX Cloud Architect
Location: Clark summit, PA/ Cary, NC/ Bridgewater, NY
Duration: Fulltime
Job Description : Strong expertise in Genesys Cloud CX architecture and configuration. Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics. Proficiency in APIs, Web Services (RESTful, JSON, OAuth) Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation. Good experience on Genesys Cloud CI/CD and DevOps. Experience in AWS, Azure, or other cloud platforms is a plus. Design scalable and secure Genesys Cloud CX solutions based on business needs. Design and implement AI powered IVA solutions. Develop architecture blueprints, workflows, and best practices for implementations. Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics. Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.) Troubleshoot technical issues, ensuring minimal downtime. Work with business teams to understand contact center needs. Collaborate with developers, engineers, and IT teams to for seamless deployment. Provide technical guidance and mentorship to junior team members.
Experience Required
3+ years' current experience working supporting Genesys Contact Center as Business Analyst or Product Owner 3+ years' current experience working on a Scrum and/or Agile team as Product Owner 3+ years' experience with creating documentation for communication with varied audiences 2+ years' experience working of rollout of new technologies Understanding of Insurance business preferred
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description : Strong expertise in Genesys Cloud CX architecture and configuration. Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics. Proficiency in APIs, Web Services (RESTful, JSON, OAuth) Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation. Good experience on Genesys Cloud CI/CD and DevOps. Experience in AWS, Azure, or other cloud platforms is a plus. Design scalable and secure Genesys Cloud CX solutions based on business needs. Design and implement AI powered IVA solutions. Develop architecture blueprints, workflows, and best practices for implementations. Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics. Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.) Troubleshoot technical issues, ensuring minimal downtime. Work with business teams to understand contact center needs. Collaborate with developers, engineers, and IT teams to for seamless deployment. Provide technical guidance and mentorship to junior team members.
Experience Required
3+ years' current experience working supporting Genesys Contact Center as Business Analyst or Product Owner 3+ years' current experience working on a Scrum and/or Agile team as Product Owner 3+ years' experience with creating documentation for communication with varied audiences 2+ years' experience working of rollout of new technologies Understanding of Insurance business preferred
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.