IT Support Analyst

Required Skills: Desktop Support experience (1 years) Technical troubleshooting skills relating to IT hardware and software support Office 365 (using it, troubleshooting issues, outlook integration, restarting and refreshing) Knowledge of Dell devices (Most of the IT laptops are Dell) Customer Service Mindset The ability to communicate professionally in written and verbal form Ability to work on-site 5 days a week at multiple locations across the Austin metroplex (you will not travel daily - one site per week) Duties, Functions and Responsibilities: Installs, maintains and provide technical support for users. Performs hardware, software, and applications support and preventative maintenance Performs end-to-end environment appropriate support utilizing best practices and documented procedures Works with customers and purchasing to identify solutions, and obtain quotes for those solutions. Responsible for inventory management and record keeping Develops, documents, publishes and provides communications Performs system administration functions Contributes to team dynamics and successes Records incidents and events information Diagnoses and resolves or escalates technical support Responds to Service Desk requests Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.