Network / System Engineer

Genesis10 is currently seeking a Network/System Engineer with our client in the financial industry located in Plano, TX. This is a 12 month contract position. Responsibilities: Responsible for the Level III support of Microsoft 365 Office suite of applications; includes but not limited to Word, Excel, PowerPoint, One Drive for Business, Teams and SharePoint Online Acts as application analyst/technician and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards Manage and support infrastructure applications and related data repositories on a day to day basis Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand Apply applicable information security procedures to maintain compliance across infrastructure applications Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action Documentation of root causes and implementation of remedies to prevent future incidents Installs, configures and troubleshoots Application(s) used to support IT Services Acts as third level resources for Collaboration application(s) Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution On-Call support responsibilities Assist administration teams with troubleshooting network/server issues and testing of system related issues Installs, configures, and troubleshoots Office Application Requirements: 5 years of experience with Microsoft Office 365 Expert experience/knowledge of Office 365 ProPlus and Online Applications Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and ProPlus client behaviors as a result of changes Understands M365 suite of products (Teams, OneDrive SharePoint Online, Exchange, etc.) Understanding Exchange, SharePoint, Skype for Business, on premise, online and hybrid Understands Exchange 2013 and Skype for Business features, migration, and related concepts Experience migrating large enterprise clients to Office 365 Experience with Office 365 deployment from different sources and troubleshooting complex install issues SCCM, MDT, OS/Application deployment toolset engineering Access Database Editing/Setup DSN Connections Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.) thru Microsoft 365 Admin Center Proficient communication and presentation skills Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project Proficient with Project Management Concepts: Six Sigma, MBF, ITIL Advanced technical knowledge with Active Directory Proven experience in problem identification, troubleshooting and resolution Experience with the incident, change and problem management disciplines; and knowledge of the Remedy ITSM application toolset Ability to work with minimal supervision Microsoft Azure Splunk Powershell Desired Skills: Bachelor's degree in an IT related field, or commensurate experience Strong analytical skills/problem solving/conceptual thinking Ability to work with technical and non-technical business users Assist with internal efficiencies on projects and development Scripting knowledge Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution Automation skills to reduce manual activities Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator Detail oriented and organized Pro-active, enthusiastic, flexible, results driven with attention to detail Strong problem solving and critical thinking skills Motivation to achieve results and the ability to quickly integrate into teams Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.