Student Worker, Help Desk

Who we areArcBest Technologies, an ArcBest company, is an innovative technology company that provides custom-built solutions and leading-edge technologies that help our customers and suppliers successfully navigate the complex supply chain landscape. Our team is made up of highly engaged and creative tech and analytical professionals engineers, mathematicians, data scientists, software developers, information system specialists and more who create smart solutions that deliver value to our customers and keep the global supply chain moving. Were building the future of logistics.ArcBest Technologies is headquartered in Fort Smith, Arkansas.Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something youd like to be a part of, wed love to hear from you.Learn more about [1] who ArcBest Technologies is and [2] what we do along with [3] ArcBest's commitment to Diversity, Equity and Inclusion.What youll doWe're looking for a Student Worker, Help Desk to join the ArcBest Technologies team. The Student Worker, Help Desk works with a team of Help Desk professionals in the Help Desk call center. This position's primary responsibility is to provide assistance with IT and business problems within ArcBest, its subsidiaries, and outside customers.Your contribution may include:* Monitor the computer system for errors and contact the appropriate developer.* Perform password unlock and password resets.* Support and troubleshoot PC hardware, software, and network connection issues.* Support and troubleshoot handheld devices and in-cab technical devices.* Provide and oversee Tier 1 software and hardware support.* Diagnose and resolve problems using documented procedures and checklists (from the Knowledge Base), in the performance of most responsibilities.* Enter call data into the tracking system, ServiceNow.* Escalate problems to higher level technical support professionals when necessary.* Assist in the resolution of application, hardware, and software problems.* Other duties and projects, as assigned.As a Student Worker, Help Desk, you will be a member of the ArcBest Technologies Help Desk team in Fort Smith, AR. This is a part-time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.Ready to apply? Before doing so, please make sure you meet the minimum requirements:Education: Pursuing a bachelor's degree in Information Technology or related field, preferred.Computer Skills: Proficient in Microsoft Office Suite.Other Requirements:* Comprehensive knowledge of PC hardware and software.* Broad understanding of network technologies and troubleshooting device connectivity and equipment.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [4] accommodation@arcb.com. An Equal Opportunity Employer including Vet/Disability.ReferencesVisible links1. https://jobs.arcbtech.com/arcbtechjobs/WhoWeAre"2. https://jobs.arcbtech.com/arcbtechjobs/WhatWeDo3. https://arcb.com/investor-relations/ethics-and-integrity/diversity4. mailto:accommodation@arcb.comAn Equal Opportunity Employer M/F/Vet/Disability