Tier 1.5/2 Service Desk Analyst

Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-focused. Onsite in Phoenix (4 days onsite / 1 day remote). 12-18 month ongoing contract role with opportunity to convert FTE. M-F Core Business Hours. Technical ability (below) and personality is huge for the client. More info about Job Opportunity will be provided over the phone What You'll Be Doing: Intermediate-level & Tier 2 Help desk Needs at least 3 of hands-on experience in Help Desk/Service Desk/Customer Support. Experience in Microsoft Office, a ticketing tool such as ServiceNow and/or Active Directory, and enterprise-level call volumes 40-50 calls a day Opportunity entails first-level end-user support and incident diagnosis applications, endpoints, and infrastructure. A Service Desk contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources. Skills: Phone Support, Troubleshooting, Customer service, Active directory, Technical support, Windows 10, Office 365, ServiceNow, Password reset, Help Desk, Service Desk Other Details: o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.