Learning Management System (LMS) Administrator

Date Posted: 10/29/2024

Hiring Organization: Rose International

Position Number: 473538

Job Title: Learning Management System (LMS) Administrator

Job Location: Atlanta, GA, USA, 30354

Work Model: Hybrid

Shift: Shift: 8-5- & 1-hour lunch

Employment Type: Temporary

Estimated Duration (In months): 13

Min Hourly Rate ($): 31.00

Max Hourly Rate ($): 36.56

Must Have Skills/Attributes: Communications, Customer Support, eLearning, Learning Management System (LMS), Management

Only qualified Learning Management System administrator who is local to Atlanta, GA can be considered for this position due to onsite presence

Qualifications:

• Minimum two years’ recent experience as LMS administrator, specifically including modules related to users and e-learning content.

• Minimum two years’ experience providing frontline technical support to e-learning users.

• Preferred recent experience in SuccessFactors Cloud LMS within last year. Learning SFX Accreditation preferred but not required.

• Effective verbal and written communicator.

• Customer-focused with ability to render professional support to frustrated users.

• Critical thinker able to triage issues, provide solutions and identify trends.

• Self-starter who engages the expanded team to escalate issues as appropriate.

• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Outlook

Responsibilities:

• Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.

• Monitoring feedback loop daily to identify any issues within the content or LMS.

• Documenting information on each reported incident for the purpose of identifying trends.

• Providing frontline e-learning tech support to users.

• Diagnosing issues and selecting the right mitigation, escalating when needed.

• Communicating professionally with users experiencing technical issues.

• Updating knowledge articles based on evolving information.

• Proactively sharing concerns and ideas with the FOP LMS team and making recommendations where appropriate.

• Working with corporate LMS team to ensure system updates are communicated, tested and supported.

• Building and maintaining curricula, items, assessments and content objects in the LMS.

• Initiating ad hoc reports for the Learning team and stakeholders.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.