Tooling Coach III

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Dipankar at

Yash at

224 507 1279

Title: Tooling Coach III
Location: Chicago, IL
Duration: 12 Months

Job Summary

Individual contributor responsible for helping grow and transform Client's Agile Tooling landscape. This position acts as a solution architect providing overall technical vision, road mapping of future capabilities, and overall experience of our agile tooling ecosystem. Individual supports the entire Atlassian suite and it's integrations and provides best practices, enhancements, and supports the entire enterprise of users. This position empowers teams to adopt Agile ways of thinking and working via Agile tools. The Agile tooling coach uses experience and influence to affect change and create a collaborative culture. This position partners with Agile teams at a tactical level to enhance proficiency in executing Scrum, Kanban and SAFe processes. This position serves as a process champion for agile tooling needs across the enterprise by improving ways of working.

Essential Duties and Responsibilities Performs a combination of duties in accordance with departmental guidelines:

Job Description:

1. Install, configure, maintain, administer, and enhance Jira Core, Jira Software, Confluence, integrations with Jira, and key 3rd party add-ons

1. Help guide and maintain the organization of data in Jira and Confluence

1. Help support and build team and program level metrics

1. Work with enterprise team members to enable custom workflows, fields, screens, dashboards, and reports that fit into the agile mindset and enterprise reporting values

1. Create and manage complex components including project workflows, screen schemes, permission schemes, and notification schemes

1. Advise on best practices configuration and recommendations to avoid common pitfalls and challenges

1. Experience installing and configuring add-ons for Atlassian Products to provide enhanced capabilities

1. Provide user-based training to groups and users on Jira and Confluence usage, administration, and operational user and maintenance of the system

1. Provide support as required as an administrator and to users to ensure the success of an implemented solution

1. Provide onboarding capabilities and training for new users to the Atlassian product suite

1. Development of scaling reports in EazyBI or Tableau

1. Help with other assignments as necessary

Qualifications and Skills:

1. 3-5 years of experience with configuration and administration of Atlassian Products such as Jira Core, Jira Software, Confluence, and key 3rd party add-ons

1. Conceptual and practical understanding of SDLC, SAFe, and Agile Frameworks

1. Ability to work independently with minimal guidance in a fast-paced environment

1. Ability to manage multiple clients and deliverables at any given time through effective time management and planning

1. Strong work ethic and the ability to work with diverse teams across different time zones

1. Certification as SM, RTE, SPC is preferred

Education: Bachelor's Degree in Computer Science, Information Technology, or related discipline; or equivalent work experience.

Required Skills:

1. JIRA
2. Metrics
3. Tableau Software
4. AGILE
5. SCRUM

Additional Skills:

1. Kanban
2. Time Management
3. Confluence
4. Frameworks
5. SDLC
6. Welding
7. Statistical Process Control
8. Process Champion
9. Maintenance

1. TOPO

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.