Field Service Technician
eXcell, Bentonville, AR, United States
Take your career to the next level with
. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Bentonville, AR and provide unparalleled technical support. This Technician will travel within a radius of 25 to 100+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.Duties and Responsibilities:
Understand AC / DC and backup power concepts
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues and resolutions, close cases / tickets daily
Track and monitor issues, provide notes and feedback
Skills and Qualifications:
Minimum 1+ years of IT support experience
A+ Certification preferred - or must be obtained within first 3 months of employment
Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
Experience desired in copper and fiber cabling and various terminating connectors
Exceptional customer service skills
Excellent time management and reporting skills
Will occasionally work at heights of 20' to 25', lift equipment training provided
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
™ Supports Equal Employment Opportunity**
™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit