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eXcell

Field Service Technician

eXcell, Evansville, AR, United States

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Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Evansville, AR and provide unparalleled technical support. This Technician will travel within a radius of 50 to 125+ miles daily, supporting locations in Ft. Smith, Van Buren, Fayetteville, S. Fayetteville, Tahlequah, and / or Muskogee, and is required to have a valid driver’s license.

Duties and Responsibilities:

  • Understand AC / DC and backup power concepts

  • Troubleshoot and resolve IT / Data issues promptly

  • Manage triage, troubleshooting, and resolution to client scope on IT equipment

  • Document efforts, issues and resolutions, close cases / tickets daily

  • Track and monitor issues, provide notes and feedback

Skills and Qualifications:

  • Minimum 1+ years of IT support experience

  • Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix) and IT equipment

  • Insight to POS, PC, Printers, Servers, Network switch equipment

  • Experience desired in copper and fiber cabling and various terminating connectors, including CAT6 punchdown and terminations, is critical

  • Exceptional customer service skills

  • Must be self-motivated and have the capability to complete projects ahead of schedule

  • Excellent time management and reporting skills

  • Will occasionally work at heights of 20' to 25', lift equipment training provided

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity**

™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit 



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