Logo
eXcell

Junior Support / Logistics Technician

eXcell, Bothell, WA, United States

has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

We are currently seeking a talented Junior Support / Logistics Technician to join our client’s team onsite at Bothell, WA. The logistics portion would be 60% - 70% of the time.

Duties and Responsibilities:

  • Responsible for shipping / receiving / inventory control

  • Image systems with instruction

  • Perform hardware repairs on laptops

  • Provide first / second level contact and problem resolution

  • Image / reimage laptops

  • Provide phone support for software issues using remote control software

  • Provide extensive software support for client inhouse developed software

  • Provide timely communication on issue status and resolution

  • Maintain ticket updates for all reported incidents

  • Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications

  • Install, upgrade, support, and troubleshoot for printers / computer hardware

  • Perform general preventative maintenance tasks on computers, laptops, and printers

  • Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:

  • Bachelor’s degree or equivalent in Computer Science or related field

  • Minimum 6+ months of IT experience

  • CompTIA A+ certification required

  • Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems

  • Broad experience of IT with basic understanding of networks and servers

  • Must have proven analytical, troubleshooting, and problem-solving skills

  • Must have proven ability to multi-task, effectively determine priorities and meet SLA’s.

  • Must be adaptable and flexible in a fast-changing industry and work environment

  • Excellent communication, relationship-building, and internal customer service skills

  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$27.00 - $30.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity**

™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit