Phlebotomy - Phlebotomist II

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions
  
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures
  
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information
  
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time
  
• Maintain a safe and professional environment
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct
  
• Maintains required records and documentation
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general
  

• Ability to provide quality, error free work in a fast-paced environment
  
• Ability to work independently with minimal on-site supervision
  
• Excellent phlebotomy skills to include pediatric and geriatric
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles
  
• Must be able to make decisions based on established procedures and exercise good judgment
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable
  
• Travel and flexible hours required to work multiple locations and required covering Patient Service Center/In-Office Phlebotomy locations with minimal notice
  
• Capable of handling multiple priorities in a high-volume setting
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business
  
• Training locations may vary based on trainer availability.

• High school diploma or equivalent
  
• Medical training: medical assistant or paramedic training preferred
  
• Phlebotomy certification preferred, Required in California, Nevada, and Washington
  

• Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections
  
• Minimum 2 years in a Patient Service Center environment preferred
  
• Customer service in a retail or service environment preferred
  
• Keyboard/data entry experience.

TB_HC