Design Center Consultant

JOB PURPOSE:

Managing the appointments and customers through the process while providing excellent customer service, this position will work individually with customers as they select interior options and upgrades. This position will report to the Design Center Manager.

Duties and Responsibilities

• Manage the division design center appointments and customers assigned
• Work with new home customers to select all interior finishes such as cabinets, counters, flooring and lighting
• Responsible for meeting or exceeding revenue sold and margin goals
• Advise customers on interior design (with respect to color, functionality, budget)
• Assist in determining market driven standard features and options
• Create spec home finish and feature schemes
• Work with Design Center Manager to price options
• Manage distribution of design center paperwork or change orders for the field to reflect the customer’s selections
• Communicate with Sales, Purchasing, Production, and Homeowners as required to successfully execute the homebuilding process
• Research custom requests as directed by the Design Center Manager with the assistance of the Purchasing Team
• Other duties as assigned or expected

QUALIFICATIONS:

Knowledge and Skills

• Strong creative ability (Background in Interior Design)
• Excellent presentation skills
• 3-4 years of selling experience in builder design center or retail design center
• Strong focus on revenue goals and customer service
• Well organized and self-directed
• Strong interpersonal skills with attention to detail
• Strong computer skills
• Able to establish priorities and meeting deadlines
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Must be current with design trends in a variety of styles
• Must have ability to read and understand architectural/structural plans

Education and Work Experience

• AA or Bachelors’ Degree or certification in interior design or equivalent of three years of experience interior home design; or combination of education and equivalent work experience
• Prior experience in new home sales or design centers is preferred