Infrastructure Analyst II - Job Scheduling and Migration

CTG is seeking to fill an Infrastructure Analyst II - Job Scheduling and Migration opening for our client in Buffalo, NY. Location: Buffalo, NY Duration: 12 months Overview: Completes activities related to larger and/or more complex installations, configuration, operation, and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners. Primary Responsibilities: Respond to and resolve Service Desk escalations based on outcomes of previous incidents. Create/document procedures for work orders and request-based tasks. Analyze and isolate technical incidents requiring problem-solving; utilize diagnostic tools to troubleshoot issues. Complete systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates. Schedule maintenance changes to minimize operational risk. Participate in cross-functional project work; lead technical teams and provide design input. Document and improve SOP and maintenance tasks for efficiency. Understand and adhere to the Companys risk and regulatory standards, identifying risk-related issues needing escalation to management. Promote an inclusive environment reflecting the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues. Complete other related duties as assigned. Scope of Responsibilities: Oversee job scheduling and migration activities, ensuring compliance with organizational standards. Collaborate with application teams for quality assurance and incident resolution. Provide technical assistance for disaster recovery preparation and testing. Supervisory/Managerial Responsibilities: Lead technical teams within projects and guide less experienced staff on processes. Education and Experience Required: Minimum of 6 years higher education and/or work experience. Experience reading and digesting technical information. Detail-oriented with proven written and verbal communication skills. Strong customer focus and ability to manage multiple work priorities. Education and Experience Preferred: Bachelors degree in a technology-related field. Minimum of 7 years higher education and/or work experience. Certifications or special training in related technologies. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at Emily.Drew ctg.com . Kindly forward this to any other interested parties. Thank you About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.