Support Technician - LD

Support Technician - LDPrint (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4706446)Apply?Support Technician - LDSalary$40,688.00 - $66,321.00 AnnuallyLocationNorfolk, VAJob TypeUnclassifiedJob Number12609DepartmentCity AttorneyOpening Date10/29/2024Closing Date11/12/2024 11:59 PM Eastern+ Description+ Benefits+ QuestionsDescriptionThe City Attorney's office is seeking a Support Technician to perform clerical duties. The Support Technician will be responsible for greeting visitors, answering and directing telephone inquiries and resolving issues presented by visitors and callers, processing mail, typing legal correspondence and documents, opening and closing files, assisting with file management (including entering data, maintaining and utilizing databases, and copying and scanning documents), delivering and picking up documents, maintaining and updating records, preparing reports, processing contracts, updating City Code books, receiving and processing payments, and generally providing assistance as needed. Work may include gathering information for administrative proceedings and/or regarding personal injury and property damage claims and preparing documents and reports related to the administrative proceedings and/or claims under attorney supervision.The City Attorneys Office represents the City, the School Board, the Norfolk Employees Retirement System, and other boards and commissions in legal matters. The City Attorneys Office defends its clients in all litigation, files suits on behalf of its clients, prepares sound legislation for consideration by City Council, provides impartial advice, prepares contracts, ordinances and provides other legal services as necessary.Department Hiring Salary Range: $40,688 - $46,791Essential FunctionsEssential functions include but are not limited to:+ Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, verifying payments received, and recording account transactions.+ Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, utilizing and maintaining databases, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.+ Answers and directs telephone inquires, office databases and systems, conducts research as requested. Processes paperwork, maintains files, types documents and correspondence, compiles reports, sorts and distributes mail, and orders office supplies.+ Performs courier/messenger services for the office. Assists with internal document management, including data entry and use of office equipment, including copiers and scanners.+ Gathers, reviews, and coordinates information for administrative proceedings and/or personal injury and property damage claims. Prepares reports and related documents.+ Performs other duties as assigned.Education/ExperienceWork requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).Additional Information & RequirementsWorking Hours: Monday Friday 8:30am 5:00pm /40 hours per week+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.+ RetirementIf you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicants school of enrollment must be an accredited institution.NOTE:The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.Non-CityPositions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.01The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.+ I understand and will answer the following supplemental questions completely and thoroughly.02Please select the highest level of education you have completed.+ High School Diploma/GED+ Some College (6 months or more)+ Vocational/Technical Degree+ Associate's Degree+ Bachelor's Degree or higher03How many years of general office work experience do you possess?+ Less than one (1) year of experience+ 1 to 3 years of experience+ 3 to 5 years of experience+ 5 to 7 years of experience+ More than seven (7) years of experience+ I do not have this experience04If you answered "yes" to the question above, please describe your general office work experience.05Have you received any post-education training related to legal or paralegal studies?+ Yes+ No06If you answered "yes" to the question above, please describe any post-education training you have received.07Do you have any experience working in a law firm or law department?+ Yes+ No08If you answered "yes" to the question above, please provide the number of years of experience and describe your experience.09Please indicate which Microsoft Office products you use proficiently.+ Microsoft Word+ Microsoft Excel+ Microsoft Outlook+ Microsoft PowerPoint+ Microsoft Teams+ One Drive+ None of the above.10Please list any other legal or office focused software programs with which you are familiar and describe your level of proficiency. Examples may include: Laserfiche, PeopleSoft, Westlaw, Westlaw Knowledge Managers, Lexis, Everlaw, Axon, Evidence.com, JustFOIA, DocuSign, Granicus, CareMC, litigation case management programs, file management programs, and document management programs.11Please acknowledge receipt of the following information: This position is Unclassified and serves at the will of the City Attorney.+ Yes, I acknowledge receipt of the information above+ No, I do not acknowledge receipt of the information above12Are you a current or previous City of Norfolk employee?+ Yes - I am a current City of Norfolk Employee+ Yes - I am a previous City of Norfolk Employee+ No - I am not a previous or current City of Norfolk employee13If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."14Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.15A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?+ I have been convicted of a felony+ I have been convicted of a misdemeanor+ I have been convicted of a felony and a misdemeanor+ I have not been convicted of a felony or a misdemeanor16If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.17Please indicate your veteran status. (A copy of your long form DD-214 may be required)+ I am not a Veteran+ I am a Veteran+ I am a Disabled VeteranRequired QuestionAgencyCity of NorfolkApplyPlease verify your email address Verify Email