Active Directory Support Sr.

Position Overview:We are seeking an experienced Active Directory Support individual with a strong background in PowerShell and automation to join our 24x7 Global Operations team. As part of the Active Directory Support team, you will be responsible for supporting and maintaining our Active Directory infrastructure while leveraging automation tools and techniques to streamline processes and increase efficiency. The ideal candidate should have extensive knowledge and hands-on experience in Supporting Active Directory at the Enterprise level as well as in depth knowledge of the Windows Server 2016, 2019 and 2022 operating systems. This candidate will also need to be very familiar with Windows Security best practice, LDAP and have at least 7-9 years of AD experience in large corporate environment.Responsibilities:Be part of the Global Operations Center (GOC) Active Directory Support Team supporting Active Directory services, including domains, forests, trusts, group policies, and replication.Troubleshooting and drive resolution for Active Directory-related issues.Engage in active incidents and contribute to Problem Management investigations and Root Cause Analysis.Implement automation solutions using scripting languages such as PowerShell to automate repetitive tasks, provisioning, and configuration management.Collaborate with Engineering teams to integrate Active Directory services with other systems and applications, ensuring seamless authentication and access control.Create and maintain documentation, including standard operating procedures and configuration guides.Utilize industry standard tools such as Service Now, Jira and SharePoint.Stay current with security trends and vulnerabilities related to Active Directory, implementing measures to enhance security posture and mitigate risks.Provide mentorship and knowledge transfer to junior team members, fostering a culture of continuous learning and development.Requirements:Bachelor’s degree in Computer Science, Information Technology, or work-related experience. (Master’s degree preferred)5-7+ years of experience in designing, implementing, and managing Active Directory environments in enterprise-level organizations.Proficiency in automation tools and scripting languages, particularly PowerShell/Python, for automating Active Directory tasks and processes. Ansible a plus.Strong understanding of identity and access management principles, including LDAP, Kerberos, SAML, and multi-factor authentication.Experience with directory services integration, including LDAP, Azure AD, and third-party identity providers.Solid grasp of networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies.Certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Identity and Access Administrator Associate, or equivalent certifications are a plus.Excellent communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.Strong analytical and problem-solving skills, with a keen attention to detail and the ability to prioritize and manage multiple tasks simultaneously.

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