Coates Group
Senior Product Manager, Digital Signage
Coates Group, Chicago, Illinois, United States, 60290
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose –
Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution.
The
Senior Product Manager, Digital Signage
will drive the future of our digital signage hardware product portfolio by setting a vision ensuring alignment with our strategic goals for the Connected Restaurant Experience of the Future whilst leading the lifecycle management of our digital signage hardware. This role is crucial for driving innovation and market leadership in the QSR space, ensuring that our hardware solutions integrate seamlessly with software and content delivery.
Responsibilities:
Set High-Level Vision:
Establish and communicate the long-term vision for all digital signage hardware products, aligning with the company's strategic goals.
Customer Expertise:
Maintain deep expertise in customer activities within the hardware and display space technology to drive product relevance and innovation.
Competitive Insight:
Continuously monitor competitors and market trends to refine product positioning and strategy.
Lifecycle Management:
Oversee the entire product lifecycle, driving continuous improvements based on performance data and feedback.
Market Oversight:
Manage the hardware product fleet, focusing on series market performance and alignment with commercial outcomes.
Cross-functional Collaboration:
Work with product managers, designers, engineers, and the supply chain team to ensure alignment across products and technical feasibility.
Technical and Commercial Balance:
Combine technical competency with an understanding of cost structures and customer investment plans to suggest commercially viable new products.
Market Research and VOC:
Engage in market research and voice of the customer (VOC) initiatives to inform big-picture decisions.
Strategic Fit:
Ensure hardware products align with the overarching vision of how they fit into the restaurant industry's future.
Innovation and Future Planning:
Balance immediate needs with future product developments, suggesting innovative solutions that drive long-term success.
Qualifications & Experience:
7 years’ experience in relevant field
Education in Hardware, Product Management or Technology
Technical background in product management – Preference for digital signage and/or menu board experience
Microsoft Office Proficient
Atlassian basic understanding
Success Factors:
Vision Alignment:
Metric: % of products meeting strategic goals. Target: 90% alignment rate.
Customer Expertise:
Metric: Customer satisfaction scores and NPS. Target: NPS of 8 or higher.
Competitive Positioning:
Metric: Market share and competitive analysis. Target: 5% annual market share increase.
Collaborative Projects:
Metric: % of cross-functional projects completed on time. Target: 95% on-time completion.
Market and VOC Impact:
Metric: Major product improvements from market research and VOC. Target: 3 significant improvements per year.
Capabilities:
Project management skills
Stakeholder management – Int Mid, Int Snr, Customer
Strong communication skills with internal and external stakeholders
Time management skillset
Sound technical knowledge of products & systems
Strategic mindset – looking beyond direct requests
About Coates
We are industry leaders who have won awards and set records. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
#J-18808-Ljbffr
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose –
Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution.
The
Senior Product Manager, Digital Signage
will drive the future of our digital signage hardware product portfolio by setting a vision ensuring alignment with our strategic goals for the Connected Restaurant Experience of the Future whilst leading the lifecycle management of our digital signage hardware. This role is crucial for driving innovation and market leadership in the QSR space, ensuring that our hardware solutions integrate seamlessly with software and content delivery.
Responsibilities:
Set High-Level Vision:
Establish and communicate the long-term vision for all digital signage hardware products, aligning with the company's strategic goals.
Customer Expertise:
Maintain deep expertise in customer activities within the hardware and display space technology to drive product relevance and innovation.
Competitive Insight:
Continuously monitor competitors and market trends to refine product positioning and strategy.
Lifecycle Management:
Oversee the entire product lifecycle, driving continuous improvements based on performance data and feedback.
Market Oversight:
Manage the hardware product fleet, focusing on series market performance and alignment with commercial outcomes.
Cross-functional Collaboration:
Work with product managers, designers, engineers, and the supply chain team to ensure alignment across products and technical feasibility.
Technical and Commercial Balance:
Combine technical competency with an understanding of cost structures and customer investment plans to suggest commercially viable new products.
Market Research and VOC:
Engage in market research and voice of the customer (VOC) initiatives to inform big-picture decisions.
Strategic Fit:
Ensure hardware products align with the overarching vision of how they fit into the restaurant industry's future.
Innovation and Future Planning:
Balance immediate needs with future product developments, suggesting innovative solutions that drive long-term success.
Qualifications & Experience:
7 years’ experience in relevant field
Education in Hardware, Product Management or Technology
Technical background in product management – Preference for digital signage and/or menu board experience
Microsoft Office Proficient
Atlassian basic understanding
Success Factors:
Vision Alignment:
Metric: % of products meeting strategic goals. Target: 90% alignment rate.
Customer Expertise:
Metric: Customer satisfaction scores and NPS. Target: NPS of 8 or higher.
Competitive Positioning:
Metric: Market share and competitive analysis. Target: 5% annual market share increase.
Collaborative Projects:
Metric: % of cross-functional projects completed on time. Target: 95% on-time completion.
Market and VOC Impact:
Metric: Major product improvements from market research and VOC. Target: 3 significant improvements per year.
Capabilities:
Project management skills
Stakeholder management – Int Mid, Int Snr, Customer
Strong communication skills with internal and external stakeholders
Time management skillset
Sound technical knowledge of products & systems
Strategic mindset – looking beyond direct requests
About Coates
We are industry leaders who have won awards and set records. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
#J-18808-Ljbffr