D&T Field Support Technician - Richardson, TX

Field Support TechnicianDuration: 6 monthsDoes this position have the potential to convert to direct? YesLocation: Full onsiteTravel Requirements: N/AHours: Mon - Fri 8am - 5pmRole Overview: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.Day to Day Responsibilities:Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.Provides level I & II end-user support for software and hardware issues.Oversees the daily operations of the local area network.Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.Troubleshoots Desktop Virus and malware issues.Maintains a daily backup of all network files.Performs service administration tasks for software and hardware products to ensure manufacturer warranty.Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.Performs software and hardware inventory.Years Experience Required: 10+ preferredEducation Requirements: HSDSystems/Software Proficiencies: ServiceNow or any comparable ticketing system,Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plusTop 5 Must have Skills:Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.Strong focus on customer service and communication skills (exceptional).Ability to triage incoming ticket requests and prioritize.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.Routine reporting and data integrity.Prescreening Questions:Describe your experience supporting users in Sales, Finance and/or Law Firm? (This is Preferred, but not a deal breaker)How many years of Field/Desktop/Onsite Support experience? (10+ Preferred)Briefly explain why you believe you are the best candidate for this position?Interview Process: Zoom InterviewsCovid Protocol: N/AWork Equipment: Laptop

Meet Your Recruiter

Kimie Kirkland

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972-419-1623kkirkland@bravotech.com