Blue-Halo.org
IT Support Specialist
Blue-Halo.org, Albuquerque, New Mexico, United States, 87101
As an IT Support Specialist at BlueHalo, you will play a critical role in supporting the Department of Defense's navigation warfare (NAVWAR) mission. Your expertise will help ensure superiority in positioning, navigation, and timing (PNT). You will work alongside a team dedicated to providing essential support and knowledge to combatant commanders and joint force commanders, focusing on integrating C4, cyber, and cyberspace operations into JNWC's strategic objectives.
Key Responsibilities:
Provide technical support for end-user devices, including laptops, printers, tablets, mobile devices, and peripherals.Assist with software (COTS, GOTS, Web) installations and troubleshoot hardware/software issues.Configure and set up new end-user equipment, including VoIP phones and audiovisual systems.Investigate and resolve connectivity issues related to end-user and site infrastructure.Collaborate on construction project planning, offering IT specification requirements.Coordinate on-site break/fix installations with hardware maintenance providers, providing after-hours support as needed.Maintain and execute IT infrastructure inventory, ensuring accurate records of all equipment.Recommend enhancements for customer service and IT processes by researching new technologies.Required Qualifications:
Minimum of 5 years of relevant experience.Eligible and willing to obtain a TS/SCI level clearance.BA/BS in Computer Science, Information Technology, or a related field.Preferred Qualifications:
Experience as an Information Assurance Level Technician in a government consulting environment.IAT Level II Certifications (CompTIA CySA+/CompTIA Security+/EC-Council CND).Active TS/SCI level clearance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Key Responsibilities:
Provide technical support for end-user devices, including laptops, printers, tablets, mobile devices, and peripherals.Assist with software (COTS, GOTS, Web) installations and troubleshoot hardware/software issues.Configure and set up new end-user equipment, including VoIP phones and audiovisual systems.Investigate and resolve connectivity issues related to end-user and site infrastructure.Collaborate on construction project planning, offering IT specification requirements.Coordinate on-site break/fix installations with hardware maintenance providers, providing after-hours support as needed.Maintain and execute IT infrastructure inventory, ensuring accurate records of all equipment.Recommend enhancements for customer service and IT processes by researching new technologies.Required Qualifications:
Minimum of 5 years of relevant experience.Eligible and willing to obtain a TS/SCI level clearance.BA/BS in Computer Science, Information Technology, or a related field.Preferred Qualifications:
Experience as an Information Assurance Level Technician in a government consulting environment.IAT Level II Certifications (CompTIA CySA+/CompTIA Security+/EC-Council CND).Active TS/SCI level clearance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)