Service Desk Analyst

Overview Kodiak Building Partners generates more than $3 billion of annual revenue serving general contractors, homebuilders, sub-contractors, remodelers, and consumers through its Operating Companies across the United States with a diverse array of products from five distinct segments: Lumber and Building Materials, Millwork, Appliances, Construction Supplies, and Commercial Drywall products. Kodiak Building Partners serves general contractors, homebuilders, sub-contractors, remodelers, and consumers through its facilities across the United State with a diverse array of products from four distinct segments; Interior Specialty Products, Construction Supplies, Lumber and Building Materials and Commercial Drywall products. Our technology platform fully embraces cloud solutions from infrastructure and business applications: Software Defined WAN, LAN, wireless, Virtualization, hosting services, site on-premise servers, directory services, Windows based devices, direct and network printers, multifunction printers, hosted PBX, Internet circuits, and cloud business systems. Kodiak is seeking a Service Desk Analyst, who will be responsible for providing on-site and remote technical support to keep our customers productive and information secure at all times. In addition, this position owns responsibility for identifying root cause and resolving issues using best practice technical methodologies to drive a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues. Will provide technical hardware and software support, upgrades, patches, and maintain records of software licensing and technical hardware assets as required for efficient operations and compliance to copyright or other related laws. PRIMARY JOB RESPONSIBILITY: General Technical Support Required tasks to fulfill primary responsibility: Provide onsite and remote device support for all headquarter and branch customers in multiple work settings and environments. With focus on, but not limited too - Windows OS, Dell/HP desktops & Laptops, tablets, scanners, HP/Dell/Xerox/Canon multi-function printers, wireless connectivity, hosted VoIP (Mitel, Polycom, Cisco), Office software, and business applications. PRIMARY JOB RESPONSIBILITY: Customer Service Required tasks to fulfill primary responsibility: Provide positive and friendly customer service. Will be the first point of contact, monitoring and answer helpdesk phone/tickets during business hours and respond accordingly. Will work in within a technical services team. PRIMARY JOB RESPONSIBILITY: Software & Hardware Support Required tasks to fulfill primary responsibility: Install software to initialize PCs, upgrades, patches, and revisions. Regularly checks across end-point management systems - virus updates and software distribution to servers and workstations. Provide a variety of hardware repair functions and liaison with suppliers. Diagnose repair and/or replace memory, hard drives, etc. Pull cable, locate and relocate PCs, printers and other hardware - at times coordinating such work with subscribed service providers and vendors. PRIMARY JOB RESPONSIBILITY: Additional Duties as Assigned Required tasks to fulfill primary responsibility: As our company develops, other duties will be recognized necessary and assigned to service our headquarters and subsidiary customers. QUALIFICATIONS: Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred 3 years related experience in technical support, some networking/telecom, systems administration, and cloud service administration preferred Customer service focused technical professional proficient in Microsoft operating systems and associated hardware. Network wired and wireless best practices troubleshooting, device (provisioning, management, administration), peripheral hardware support, support cloud and hosted services Office365, OneDrive, SharePoint, and Dropbox. Working knowledge of virtualization, VMWare, or equivalent Strong knowledge of systems and networking software, hardware, and networking protocols LOCATION AND TRAVEL: 9780 PYRAMID CT STE 300 ENGLEWOOD, CO 80112 Minimum 0-25% travel required. PHYSICAL REQUIREMENTS: Occasional lifting five (5) to forty (40) pounds. Frequent sitting. Moderate bending, stooping, walking, standing, kneeling, squatting, and reaching. BENEFITS: 401(K) 401(k) matching Dental insurance Health insurance Vision Insurance Paid time off