Austin Ridge Bible Church
Help Desk/Technical Support
Austin Ridge Bible Church, Austin, Texas, us, 78716
About the OrganizationAustin Ridge Bible Church is a growing, healthy, multi-site church of 8,000 located in Austin, Texas. We are committed to being a church that reflects the passion of God, and our mission is to pursue people at all cost, so they can KNOW Jesus, GROW in Him, and SERVE Him daily.
CategoryInformation Technology
Description
Key Competencies:Problem-Solving: Ability to diagnose and troubleshoot software-related issues quickly and effectively.Communication: Strong verbal and written communication skills to interact with non-technical end users.Time Management: Ability to handle multiple tickets and prioritize tasks in a fast-paced environment.Teamwork: Work collaboratively with IT teams and other departments to resolve complex issues.Preferred Skills:
Experience with remote desktop tools and IT ticketing systems (e.g., Teamviewer, Teams, or similar)Knowledge of other software platforms (e.g., Adobe, Cloudflare, Crowdstrike) is a plus.Understanding of IT security principles and best practices.Key Responsibilities:
Software Support: Assist end users with troubleshooting and resolving issues related to software, focusing on Microsoft products (e.g., Windows OS, Office 365, Teams, OneDrive, and Exchange).Ticket Management: Monitor, prioritize, and resolve help desk tickets in a timely and efficient manner.User Training: Provide guidance on Microsoft applications and features to help employees maximize productivity.Hardware Support: Provide Level 1 support for hardware issues, including troubleshooting and resolving problems with desktop computers, laptops, monitors, printers, and peripherals.Configuration and Setup: Install, configure, and update software on desktops, laptops, and mobile devices.Issue Escalation: Identify and escalate issues requiring more advanced expertise to higher-level support teams when necessary.System Updates: Assist in deploying and managing software updates, security patches, and system upgrades across the organization.Documentation: Create and maintain documentation of processes, issues, and resolutions in a knowledge base.Compliance: Ensure software and licenses are managed in accordance with company policies and legal requirements.Customer Service: Provide high-quality customer service by addressing user concerns efficiently, politely, and effectively.Work Environment:
This is an office-based role with the possibility of occasional remote work. The role may require lifting and moving IT equipment and the ability to respond to urgent support requests as needed.
Position Requirements
JOB SUMMARY
The IT Help Desk Specialist provides front-line support to end users on various software applications, with a strong emphasis on Microsoft technologies. This role involves diagnosing and troubleshooting software issues, providing solutions, and escalating cases when necessary. The ideal candidate has deep knowledge of Microsoft Office Suite, Microsoft 365, Mac IOS, Windows OS, and related platforms. Additionally, the role includes Level 1 support for IT hardware, assisting with basic troubleshooting of desktop computers, laptops, printers, and peripherals.
Qualifications:
Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).Experience: Minimum 2 years in a help desk or IT support role, preferably with a focus on software and Microsoft products.Technical Skills:Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)Expertise with Microsoft 365 (Teams, SharePoint, OneDrive, Exchange, etc.)Proficiency in Mac IOSWorking knowledge of latest Windows operating systemsFamiliarity with Active Directory, Azure AD, and Windows Server environmentsCertifications: Microsoft certifications (e.g., Microsoft 365 Certified, Microsoft Certified: Windows Client) preferred but not required.Schedule & Other requirements
Work scheduled is outlined as Monday-Friday, as well as occasional special eventsMust be a growing disciple of Jesus Christ, with a demonstrable commitment to the local churchEmployees of Austin Ridge Bible Church are considered members of the church and are expected to regularly attend and participate in the life of the church.Must agree with the Church's Statement of Faith
Full-Time/Part-TimeFull-Time
Exempt/Non-ExemptNon-Exempt
Close Date
LocationAustin Ridge, Bee Cave Campus
EOE StatementWe are an equal employment opportunity employer. Austin Ridge Bible Church (ARBC) does not discriminate in employment opportunities or practices based on race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to Ministries. As a Church, Austin Ridge Bible Church is allowed by law to consider the religious beliefs held by applicants and employees.
This position is currently accepting applications.
CategoryInformation Technology
Description
Key Competencies:Problem-Solving: Ability to diagnose and troubleshoot software-related issues quickly and effectively.Communication: Strong verbal and written communication skills to interact with non-technical end users.Time Management: Ability to handle multiple tickets and prioritize tasks in a fast-paced environment.Teamwork: Work collaboratively with IT teams and other departments to resolve complex issues.Preferred Skills:
Experience with remote desktop tools and IT ticketing systems (e.g., Teamviewer, Teams, or similar)Knowledge of other software platforms (e.g., Adobe, Cloudflare, Crowdstrike) is a plus.Understanding of IT security principles and best practices.Key Responsibilities:
Software Support: Assist end users with troubleshooting and resolving issues related to software, focusing on Microsoft products (e.g., Windows OS, Office 365, Teams, OneDrive, and Exchange).Ticket Management: Monitor, prioritize, and resolve help desk tickets in a timely and efficient manner.User Training: Provide guidance on Microsoft applications and features to help employees maximize productivity.Hardware Support: Provide Level 1 support for hardware issues, including troubleshooting and resolving problems with desktop computers, laptops, monitors, printers, and peripherals.Configuration and Setup: Install, configure, and update software on desktops, laptops, and mobile devices.Issue Escalation: Identify and escalate issues requiring more advanced expertise to higher-level support teams when necessary.System Updates: Assist in deploying and managing software updates, security patches, and system upgrades across the organization.Documentation: Create and maintain documentation of processes, issues, and resolutions in a knowledge base.Compliance: Ensure software and licenses are managed in accordance with company policies and legal requirements.Customer Service: Provide high-quality customer service by addressing user concerns efficiently, politely, and effectively.Work Environment:
This is an office-based role with the possibility of occasional remote work. The role may require lifting and moving IT equipment and the ability to respond to urgent support requests as needed.
Position Requirements
JOB SUMMARY
The IT Help Desk Specialist provides front-line support to end users on various software applications, with a strong emphasis on Microsoft technologies. This role involves diagnosing and troubleshooting software issues, providing solutions, and escalating cases when necessary. The ideal candidate has deep knowledge of Microsoft Office Suite, Microsoft 365, Mac IOS, Windows OS, and related platforms. Additionally, the role includes Level 1 support for IT hardware, assisting with basic troubleshooting of desktop computers, laptops, printers, and peripherals.
Qualifications:
Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).Experience: Minimum 2 years in a help desk or IT support role, preferably with a focus on software and Microsoft products.Technical Skills:Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)Expertise with Microsoft 365 (Teams, SharePoint, OneDrive, Exchange, etc.)Proficiency in Mac IOSWorking knowledge of latest Windows operating systemsFamiliarity with Active Directory, Azure AD, and Windows Server environmentsCertifications: Microsoft certifications (e.g., Microsoft 365 Certified, Microsoft Certified: Windows Client) preferred but not required.Schedule & Other requirements
Work scheduled is outlined as Monday-Friday, as well as occasional special eventsMust be a growing disciple of Jesus Christ, with a demonstrable commitment to the local churchEmployees of Austin Ridge Bible Church are considered members of the church and are expected to regularly attend and participate in the life of the church.Must agree with the Church's Statement of Faith
Full-Time/Part-TimeFull-Time
Exempt/Non-ExemptNon-Exempt
Close Date
LocationAustin Ridge, Bee Cave Campus
EOE StatementWe are an equal employment opportunity employer. Austin Ridge Bible Church (ARBC) does not discriminate in employment opportunities or practices based on race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to Ministries. As a Church, Austin Ridge Bible Church is allowed by law to consider the religious beliefs held by applicants and employees.
This position is currently accepting applications.