MIRATECH
IT Desktop Support Technician
MIRATECH, Tulsa, Oklahoma, United States, 74145
Key Responsibilities:Provide first-level technical support to end-users for desktop hardware, software, network connectivity, and peripherals.Install, configure, and troubleshoot desktop systems, laptops, mobile devices, printers, and other IT equipment.Maintain, upgrade, and repair desktops and laptops as necessary.Set up new user accounts, email profiles, and ensure proper software installation.Assist with the support of office networks, including wireless and wired networks.Ensure that security protocols and best practices are followed, including antivirus updates, software patching, and backups.Maintain detailed documentation of support requests, issues, and resolutions in the ticketing system.Provide remote support via phone, email, or remote desktop tools.Collaborate with other IT team members to resolve complex issues and escalate problems when necessary.Assist in maintaining IT inventory and equipment logs.Educate and train end-users on basic system functions and IT policies.Qualifications:
Proven experience as a Desktop Support Technician, IT Helpdesk Technician, or similar role.Strong knowledge of Windows operating systems.Familiarity with Microsoft Office and basic networking concepts.Experience with hardware repair and troubleshooting (PCs, laptops, printers, mobile devices).Excellent communication skills and ability to work with users at all technical skill levels.Strong problem-solving skills and attention to detail.Ability to work independently or as part of a team in a fast-paced environment.Certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.Education & Experience:
High School Diploma or equivalent required; Associate's degree in IT or related field preferred.1-3 years of experience in a desktop support or helpdesk environment.Work Environment:
Office environmentAbility to lift and move IT equipment (up to 25 lbs).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Proven experience as a Desktop Support Technician, IT Helpdesk Technician, or similar role.Strong knowledge of Windows operating systems.Familiarity with Microsoft Office and basic networking concepts.Experience with hardware repair and troubleshooting (PCs, laptops, printers, mobile devices).Excellent communication skills and ability to work with users at all technical skill levels.Strong problem-solving skills and attention to detail.Ability to work independently or as part of a team in a fast-paced environment.Certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.Education & Experience:
High School Diploma or equivalent required; Associate's degree in IT or related field preferred.1-3 years of experience in a desktop support or helpdesk environment.Work Environment:
Office environmentAbility to lift and move IT equipment (up to 25 lbs).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)