Moore DM Group
Service Desk Specialist
Moore DM Group, Lanham, Maryland, United States, 20706
Description
As a
Service Desk Specialist , you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support and troubleshooting enterprise software and services used by Moore and its companies.
This role will be on-site 5 days a week in our Lanham, MD office.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
Check out www.WeAreMoore.com for more information.
Your Impact:Provide timely and effective technical support to clients via phone, email, chat, or remote access.Diagnose and resolve complex IT issues, such as hardware malfunctions, software errors, network connectivity problems, and security breaches.Builds and issues Windows and Mac laptops for new user setups or replacement systems for existing users using automated tools.Supports the complete set up of workstations, primary integrated Apple and Microsoft systems.Administers all equipment, hardware, and software upgrades.Your Profile:
Two to three years of related experience and training; or equivalent combination of education and experience.Microsoft Windows 10-11 support and troubleshooting experience required.Certifications in ITIL, CompTIA, Microsoft, Apple, Cisco, or other relevant fields are a plus.Advanced knowledge of various hardware, software, and network technologies, such as Windows, Linux, Mac OS, Microsoft Office, Active Directory, VPN, TCP/IP, DNS, DHCP, etc.Familiarity with common IT tools and platforms such as ticketing systems, remote desktop, cloud services, backup and recovery, antivirus, etc.Ability to diagnose and resolve complex IT issues, such as network connectivity, system performance, security breaches, data loss, etc.Ability to perform system testing, monitoring, and optimization.Excellent communication and interpersonal skills.Ability to explain technical concepts and solutions in a clear and concise manner, both verbally and in writing.Ability to listen to and understand the needs and expectations of the users and clients and provide them with satisfactory and timely service.Ability to work effectively in a team, as well as independently, and manage multiple tasks and priorities.How We'll Support You:
Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#LI-JM1 #LI-onsite
As a
Service Desk Specialist , you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support and troubleshooting enterprise software and services used by Moore and its companies.
This role will be on-site 5 days a week in our Lanham, MD office.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
Check out www.WeAreMoore.com for more information.
Your Impact:Provide timely and effective technical support to clients via phone, email, chat, or remote access.Diagnose and resolve complex IT issues, such as hardware malfunctions, software errors, network connectivity problems, and security breaches.Builds and issues Windows and Mac laptops for new user setups or replacement systems for existing users using automated tools.Supports the complete set up of workstations, primary integrated Apple and Microsoft systems.Administers all equipment, hardware, and software upgrades.Your Profile:
Two to three years of related experience and training; or equivalent combination of education and experience.Microsoft Windows 10-11 support and troubleshooting experience required.Certifications in ITIL, CompTIA, Microsoft, Apple, Cisco, or other relevant fields are a plus.Advanced knowledge of various hardware, software, and network technologies, such as Windows, Linux, Mac OS, Microsoft Office, Active Directory, VPN, TCP/IP, DNS, DHCP, etc.Familiarity with common IT tools and platforms such as ticketing systems, remote desktop, cloud services, backup and recovery, antivirus, etc.Ability to diagnose and resolve complex IT issues, such as network connectivity, system performance, security breaches, data loss, etc.Ability to perform system testing, monitoring, and optimization.Excellent communication and interpersonal skills.Ability to explain technical concepts and solutions in a clear and concise manner, both verbally and in writing.Ability to listen to and understand the needs and expectations of the users and clients and provide them with satisfactory and timely service.Ability to work effectively in a team, as well as independently, and manage multiple tasks and priorities.How We'll Support You:
Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#LI-JM1 #LI-onsite