Technology Project Management IT Client Success

SitusAMC is where the best and most passionate people come to transform our clients businesses and their own careers. Whether youre a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local come join our team This roles primary ongoing responsibility is for management of projects. The position focuses on meeting project commitments, including communications with sponsors, stakeholders, and project participants. May or may not have direct reports. The role spends significant time on project management responsibilities. Essential Job Functions: Creates and executes project work plans and revises as appropriate to meet changing needs and requirements Identifies resources needed and assigns individual responsibilities Manages day-to-day operational aspects of a project and scope including managing the change control process Sets and manages client expectations Reviews deliverables prepared by team before passing to customer Understands how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions Makes decisions and takes timely independent action in pursuit of priorities Effectively applies our methodology and enforces project standards Prepares for engagement reviews and quality assurance procedures Minimizes our exposure and risk on project Ensures project documents are complete, current, and stored appropriately Suggests areas for improvement in internal processes along with possible solutions Complies with and helps to enforce standard Project Management policies and procedures Project Accounting / Financial Management Analyzes project profitability and revenue including variances from plan Ensures timely and accurate invoicing Understands our pricing model and billing procedures Assures project legal documents are completed and signed Manages day-to-day client interaction Communicates effectively with clients to identify needs and evaluate alternative business solutions Facilitates team and customer meetings effectively Holds regular status meetings with project team Keeps project team well informed of changes within the project and with events impacting the customer Effectively communicates relevant project information to superiors Delivers engaging, informative, well-organized presentations Resolves and/or escalates issues in a timely manner Understands how to communicate difficult/sensitive information tactfully Identifies business development and add-on sales opportunities as they relate to projects Effectively conveys our message in both written and verbal business development discussions Develops lasting relationships with client personnel that foster customer ties Continually seeks opportunities to increase customer satisfaction and deepen customer relationships Builds a knowledge base of each clients business, organization, and objectives Maintain confidentiality of all company and customer information Possess general understanding in the areas of application programming, database, and system design Understands Internet, Intranet, Extranet and client/server and .NET architectures Possesses a thorough understanding of our capabilities Maintains awareness of new and emerging technologies and the potential application on projects Meet service level expectations and exceed them when appropriate to the pursuit of larger customer relationship goals Contribute to SitusAMC brand image objectives through Customer interactions. Always put the customer first Use published content and team of experts approach to clarify complex problems, ideas, and solutions using verbal and written skills effectively Awareness and ability to respond effectively in settings where multiple agendas, goals may exist Help the customer by listening to their issues and being clear in describing solutions Enthusiasm and energy focused on execution of plans, achievement of goals, overcoming obstacles in completing work to generate revenue Consistently acknowledges and appreciates each team members contributions Effectively utilizes each team member to his/her fullest potential Motivates team to work together in the most efficient manner Keeps track of lessons learned and shares those lessons with team members Mitigates team conflict and communication problems Challenges others to develop as leaders while serving as a role model and mentor Inspires coworkers to attain goals and pursue excellence Identifies opportunities for improvement and makes constructive suggestions for change Remains on the forefront of emerging industry practices Such other activities as may be assigned by your manager Qualifications/ Requirements: Bachelors degree in a computer-related or Business field preferred or equivalent combination of education or experience Entry level professional with 0-2 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent Project Management Professional (PMP) designation preferred Must be very customer oriented with the mind set of always serving the customer The ability to present ideas and solutions to customers in a clear and understandable way that provides customers with the answers and solutions they are seeking from SitusAMC Ability to see the end goal and work through the obstacles and distractions to get the desired outcome Ability to organize and perform work assignments and commitments on time with little supervision and with a high level of quality Ability to always make a positive impression to customers and colleagues in the way a person handles themselves, their dress, and their verbal and written presentation style Ability and mental toughness to accept difficult problems and effectively create resolutions in an acceptable timeframe and using a quality method Ability to properly balance the need to provide excellent customer service with the need to always maintain profitability within the customer relationship Ability to complete the assigned role in a way that inspires others rather than creating an atmosphere of doubt and disillusionment Ability to effectively complete a designed role so that others who depend upon that role, including customers, and not disadvantaged It also includes sometimes going beyond the current role to do whatever task is required in order for the team to get the expected outcome The genuine desire to want to work with and help people with both simple and complex problems Good conceptual understanding of technology especially as it relates to the tools used by SitusAMC and its customers Working Knowledge of Microsoft Office Suite especially Word and Excel, and Microsoft Project An understanding of Banking and Finance Ability to identify and troubleshoot problems before they become major issues Ability to handle multiple tasks at the same time while maintaining attention to detail Ability to meet deadlines Ability to work in stressful situations Excellent written and verbal communication skills Ability to interact with Management LI-AS1 LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $59,000.00 - $120,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_%20English_formattedESQA508c.pdf?version0) SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.