Global Enterprise Services, LLC
Subject Matter Expert Server Systems Administrator
Global Enterprise Services, LLC, North Chicago, Illinois, us, 60086
The
SME Server Systems Administrator
will provide SME IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.
Education and Experience:
(Preferred) Bachelor's Degree5 to 7+ Years of experienceSecurity+ CE (or appropriate DoDM 8570 Baseline Certification)IAT Level II certification is required before startPublic Trust Clearance - Tier 3Responsibilities:
Perform domain migrations, both internal and external to DHA, to include Active Directory, file services, print services, DHCP, and other commodity IT servicesResolve a wide range of system issues, troubleshooting software and hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.Responsible for completing the day-to-day tasks associated with system administration in the NMRTC Compute Environment.Provide support for implementation, troubleshooting and maintenance of IT systems.Perform patching, updates, upgrades, refreshes, and other maintenance activities.Ensure, manage, and restore backups and snapshots for Windows servers.Communicate directly with end-users when necessary, to resolve issues and complete requests.Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.Continuously cross-train to also support other technical tasks and responsibilities.Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or Tier 2 Help Desk support.Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.Work with and manage Windows Active Directory, virtual servers, VMware, Citrix, and Windows servers including support of AD migration of accounts and objects.Troubleshoot software and applications that fail to function according to software design.Knowledge and Skills:
Excellent verbal and written communication skillsAbility to organize and facilitate planning and demonstrationsAbility to track, manage, and ensure project tasks are completed in a timely mannerProficient in updating and patching Windows Server 2016/ 2019/ 2022Proficient in updating and patching Windows Server Update Services (WSUS)Proficient in updating and patching SharePoint ServerProficient in updating and patching SCCM / MECMProficient in updating and patching Enterprise Level Servers (HP, Dell)Proficient in updating and patching SQL ServerProficient in managing virtual machines in VMwareProficient in writing scripts in SQL, PowerShell, C#, and .NetKnowledge of Assured Compliance Assessment Solution (ACAS)Knowledge of Symantec End PointKnowledge of AdobeProficient in updating and patching Windows 10 and 11Knowledge of MS Office 365Knowledge of Various other DOD, Navy (GOTS) and Commercial Off-the-shelf (COTS) applicationsTechnical Knowledge
Experience in VMWare ESXi v6.7/vCenter, Microsoft Servers 2016 / 2019 / 2022Experience with ServiceNOW Ticketing/Global Service CenterExperience with CitrixExperience with Virtual Data Center (NetApp, VMware ESXi)Experience with implementing configuration baselines and DoD STIGsExperience with patching & configuration (Remedies & Policies)Experience with server to server Integration ApplicationClearance/Citizenship:
Public Trust Tier-3Must be US CitizenTravel Requirements:
This position will involve less than 10% travel
Location:
Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064
SME Server Systems Administrator
will provide SME IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.
Education and Experience:
(Preferred) Bachelor's Degree5 to 7+ Years of experienceSecurity+ CE (or appropriate DoDM 8570 Baseline Certification)IAT Level II certification is required before startPublic Trust Clearance - Tier 3Responsibilities:
Perform domain migrations, both internal and external to DHA, to include Active Directory, file services, print services, DHCP, and other commodity IT servicesResolve a wide range of system issues, troubleshooting software and hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.Responsible for completing the day-to-day tasks associated with system administration in the NMRTC Compute Environment.Provide support for implementation, troubleshooting and maintenance of IT systems.Perform patching, updates, upgrades, refreshes, and other maintenance activities.Ensure, manage, and restore backups and snapshots for Windows servers.Communicate directly with end-users when necessary, to resolve issues and complete requests.Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.Continuously cross-train to also support other technical tasks and responsibilities.Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or Tier 2 Help Desk support.Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.Work with and manage Windows Active Directory, virtual servers, VMware, Citrix, and Windows servers including support of AD migration of accounts and objects.Troubleshoot software and applications that fail to function according to software design.Knowledge and Skills:
Excellent verbal and written communication skillsAbility to organize and facilitate planning and demonstrationsAbility to track, manage, and ensure project tasks are completed in a timely mannerProficient in updating and patching Windows Server 2016/ 2019/ 2022Proficient in updating and patching Windows Server Update Services (WSUS)Proficient in updating and patching SharePoint ServerProficient in updating and patching SCCM / MECMProficient in updating and patching Enterprise Level Servers (HP, Dell)Proficient in updating and patching SQL ServerProficient in managing virtual machines in VMwareProficient in writing scripts in SQL, PowerShell, C#, and .NetKnowledge of Assured Compliance Assessment Solution (ACAS)Knowledge of Symantec End PointKnowledge of AdobeProficient in updating and patching Windows 10 and 11Knowledge of MS Office 365Knowledge of Various other DOD, Navy (GOTS) and Commercial Off-the-shelf (COTS) applicationsTechnical Knowledge
Experience in VMWare ESXi v6.7/vCenter, Microsoft Servers 2016 / 2019 / 2022Experience with ServiceNOW Ticketing/Global Service CenterExperience with CitrixExperience with Virtual Data Center (NetApp, VMware ESXi)Experience with implementing configuration baselines and DoD STIGsExperience with patching & configuration (Remedies & Policies)Experience with server to server Integration ApplicationClearance/Citizenship:
Public Trust Tier-3Must be US CitizenTravel Requirements:
This position will involve less than 10% travel
Location:
Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064