IT Release Manager

ABOUT THE ROLE: The Release Manager role is responsible for assisting in planning, scheduling and coordinating the software release cycle to ensure successful delivery of software products. The role requires the ability to understand resource requirements, facilitate understanding of the software release process within the team and support version control implementation. The Release Manager uses strong communication and collaboration skills to connect with multiple teams and stakeholders to communicate about release management updates and identify risks and issues. The position works with development, QA, business, and operations teams and assists in suggesting performance improvement initiatives and conducting post-release analysis. The role also helps in coordinating rollbacks. By performing their work effectively, the incumbent can provide support in creating a seamless experience for end-users across IT functions and help the organization be more effective in delivering quality digital products and services. WHAT THE ROLE WILL DO: Understand resource requirements and timelines based on inputs gathered from development, testing, project management teams and other stakeholders to support release schedules Draft standards and processes required to govern the release management process Manage change logs to support the implementation of version control through the software development lifecycle Prepare detailed updates to inform all stakeholders about release schedules, changes, impacts and other information related to releases Identify risks and issues related to software releases on an ongoing basis and synthesize the team's insights to report findings to senior members Write documentation that outlines release information and records updates for future reference Share detailed updates with other IT teams such as QA, operation and DevOps about release management policies and standards Synthesize results from external and internal research to suggest process improvement initiatives or opportunities for senior team members Perform preliminary post-release analysis of data points, such as performance metrics and user feedback Create draft plans to coordinate rollbacks while working with application and infrastructure stakeholders to help return applications to previous versions Draft requirement documentation to ensure that the release process is compliant with regulatory requirements and standards such as ISO or ITIL This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. This position has a hybrid work schedule with three days in the office and the option for working remotely two days. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Education Required Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 3 years of experience in software development or software release management Skills and Experience 2-4 years of experience in Release Management or similar role Experience in release management and collaboration tools Experience in assisting with planning and executing software releases in complex environments Experience with Agile methodologies, SDLC, and DevOps Methodology Familiarity with container technology Familiarity with scripting languages Strong communication and collaboration skills to work with various teams and stakeholders Experience in developing and executing repeatable build