Leasing Specialist

SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets. Our goal is to make sure our owners and investors receive the maximum return on investment by the way of increased distributions and asset value.Job Description:We are seeking a highly motivated and enthusiastic individual to serve as Leasing Specialist for a rapidly growing and dynamic property management organization. This position is responsible for leasing, marketing, and maintaining satisfied residents at Lake Forest at Swift Creek, a 55+ active adult community in Midlothian, VA. This is an outstanding career opportunity for an energetic professional to be a part of a passionate team, committed to achieving success.Specific Responsibilities:Rents apartment units to prospective residents.Answers phone and email inquiries from prospective residents while encouraging them to visit the community.Meets with prospective residents to determine the type of apartment to meet the prospect’s needs, while using innovative sales techniques to close lease sales.Develops and implements an effective marketing plan that achieves community goals.Develops and implements an effective marketing plan that achieves community goals. Conducts outreach marketing activity to ensure appropriate traffic levels are achieved and maintained.Shows apartments and the overall community to prospective residents ensuring amenities are highlighted.Meets with prospects to obtain all needed information to begin the application process. This includes entering all data in the computer system.Contacts prospect regarding the approval/disapproval decision. This includes assisting them in completing the lease application, while obtaining initial rent and deposit payments. Most importantly, schedules the move in date and any maintenance which must be completed in advance of the move in date.Prepares and maintains a file for each resident. This includes ensuring all information is correct and updated on a regular basis.Contacts residents with expiring leases to discuss renewals and encourages lease renewals.Takes resident calls for service or other needs while forwarding to the appropriate staff members. As appropriate, writes work orders for service, promotes good resident relations through courteous and timely response to resident needs and concerns.Answers outside phone calls and greets visitors.Prepares reports or compiles other data as requested.Performs other duties as assigned which are in the best interests of the company.Qualifications:Previous restaurant, retail sales, or multifamily leasing experience required; previous multifamily leasing experience preferred.Experience with OneSite preferredAbove average ability to communicate with clients and with co-workers both verbally and in writingBasic personal computer skills and ability to learn specialized software.Skill to convince prospective residents of the advantages of living at a community by sales closing methods.Ability to work a varied schedule, including weekends and some holidays as required.Ability to learn and comply with industry legal requirements, especially related to Federal and Local Fair Housing Laws.Ability to travel off-site for training courses and outside marketingWe are seeking highly motivated, career oriented, individuals who function well in a team environment. The successful candidate will be enthusiastic, passionate and accountable for achieving results.Candidates will be required to pass a criminal background investigation.