Metropolitan Council
Project Administrator- Contracted Transit Services
Metropolitan Council, Saint Paul, Minnesota, United States, 55130
Project Administrator- Contracted Transit Services
Print (https://www.governmentjobs.com/careers/metrocouncil/jobs/newprint/4517082)
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Project Administrator- Contracted Transit Services
Salary
$76,148.80 - $123,510.40 Annually
Location
390 Robert St. N St. Paul, MN
Job Type
Full-Time
Job Number
2024-00154
Division
Metropolitan Transportation Services
Department
Metro MO Service Center
Opening Date
10/30/2024
Closing Date
11/13/2024 11:59 PM Central
Description
Benefits
Questions
WHO WE ARE
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us is on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)
We are committed to supporting a diverse workforce that reflects the communities we serve.
About the division:
Metropolitan Transportation Services (MTS), a division of the Metropolitan Council. Conducts planning for the regional transportation system that includes highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region's federally designated Metropolitan Planning Organization. MTS also provides direct transit service through direct contracts and partnerships with counties to deliver six major programs: Metro Mobility/ADA, Transit Link dial-a-ride, contracted regular-route bus, Metro Move waiver transportation, Metro micro micro-transit, and Metro Vanpool commuter vanpooling. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)
MTS has a vacancy for aProject Administrator for Contracted Transit Services. Contracted Transit Services provides a variety of transit programs including fixed route bus; Transit Link, a general public dial-a-ride; Metro Move, transportation for people receiving human service waivers; Metro Vanpool, a commuter vanpool program; and Metro micro, our new micro transit program. All services are provided by private contractors who are responsible for all aspects of daily operations including scheduling, dispatching, maintenance, driver hiring, training, and discipline.
How your work would contribute to our organization and the Twin Cities region:
TheProject Administrator oversees contracts for service and completes other activities in support of departmental goals. This position’s focus will be to oversee the operational aspects of Metro micro service including a contract for service, a contract for software, and will collaborate with Metro Transit on program expansion efforts. This position will also support the Program Manager, Waiver Transportation, overseeing the Metro Move program and will serve in a backup capacity as necessary.
This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
What you would do in this job
Administer designated contracts between the Council and its service contractors and perform various activities to ensure service quality, overall compliance, and the needs of the Council are met. Serves as the primary point of contact with the Council for each contractor.
Monitor service contractor activities and performance to ensure adherence to contract requirements, applicable laws, Council policies, established service level agreements (SLAs), and key performance indicators. Work with management to address underperformance issues.
Lead and participate in regularly scheduled meetings with service contractors to review contract compliance and performance related to customer service, daily operations, and other contract issues to assure service levels as outlined in the contract are met.
Work with contractors and customers to resolve service delivery issues.
Provide technical assistance and training for contractor staff and others on technology, reporting, and policies and procedures to assist in meeting standards outlined in the contract.
Create and review reports summarizing program activities and performance in comparison to program goals and contractual requirements to help determine if Contractors are meeting requirements and goals outlined in the contract.
Administer contract between the Council and its micro transit software vendor. Monitor software and adjust software parameters when appropriate.
Work with intra and interdivisional stakeholders to review overall program delivery and modify program parameters when appropriate.
Support payment of vendor invoices.
Assist Waiver Transportation Program Manager with oversight of Metro Move program and serve as backup to the Waiver Transportation Program Manager.
What education and experience are required for this job (minimum qualifications)
Any of the following combinations of professional experience in administration, and/or contract management, project management, auditing, customer service or related experience and educational focus in Business, Public Administration, Management, Communications, or other related discipline.
Bachelor's degree AND three (3) years of experience.
Associate’s degree AND Five (5) years of experience.
H.S. diploma/GED AND seven (7) years of experience.
License Requirement:
Must have a valid driver's license and acceptable driving record.
What additional skills and experience would be helpful in this job (desired qualifications):
Experience with public transit including FTA requirements.
Experience with Waiver Transportation Services.
Experience with transit operations and administration.
Experience with Fare collection including Genfare and Cubic systems.
Experience with Spare Lab's micro transit and Trapeze demand response software.
Experience with electronic video recording systems.
Experience with Trapeze PASS software.
What knowledge, skills, and abilities you should have within the first six months on the job:
Knowledge of auditing standards and techniques and reporting requirements.
Knowledge of the principles of project management.
Skill with MS Office, i.e. Word, Excel, PowerPoint, and Project.
Skill to interact productively with internal and external stakeholders.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or clients.
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra and geometry.
Additional information
Union: AFSCME GradeG
FLSA Status: Exempt
Safety Sensitive: No
Full Salary: 36.61-$59.38 hourly/ $76,149 -$123,510 annually
What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites as well as field observations. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of the position.
What steps the recruitment process involves:
We review your minimum qualifications.
We rate your education and experience.
We conduct a structured panel interview.
We conduct a selection interview.
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council, you must pass a drug test and a background check, which verifies education and employment, and covers your driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:
Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance
The following benefits are provided to all employees as part of working for the Council. You will have access to free:
Well@Work clinic
bus/rail pass valued at over $1200 per year
parking at many job locations
fitness centers at many job locations
Employee Assistance Program
extensive health and wellness programs and resources
01
Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.
Yes
No
02
How did youfirsthear about this job opening?
CareerForce Center
Community Event/Organization
Employee Referral
Facebook
Glassdoor
Indeed
Job Fair
LinkedIn
Metro Transit Bus Advertisement
Twitter
Website: governmentjobs.com
Website: metrocouncil.org
Website: metrotransit.org
Website: minnesotajobnetwork.com
Other
03
If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.
04
Please select the option that indicates your education and experience.
Master's degree in Business, Public Administration, Management, Communications, or related field AND one (1) year or more of experience in administration and/or contract management, project management, auditing, and customer service or related experience
A Bachelor's degree in Business, Public Administration, Management, Communications, or related field AND three (3) years or more of experience in administration and/or contract management, project management, auditing, and customer service or related experience
An Associate's Degree in Business, Public Administration, Management, Communications, or related field AND five (5) years or more of experience in administration and/or contract management, project management, auditing, and customer service or related experience
A High School Diploma or GED and seven (7) or more years of experience in administration and/or contract management, project management, auditing, and customer service or related experience
None of the above
05
Describe your experience evaluating or monitoring service performance. This work experience must also be listed in the "Work Experience" section of your application. If you type "See resume" you will not receive credit for your response.
06
Check all that you have work experience in:
Contract Management
Project Management
Auditing
Customer Service
Related experience
None of the above
07
Describe your experience conveying technical and performance information to stakeholders. Include the employer(s) and dates(s) you performed these duties. This work experience must also be listed in the "Work Experience" section of your application. If you do not have this experience, write N/A.
08
Check all the software you are proficient in:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS OneNote
None of the above
09
For all of the items, you selected in the above question, describe what you have used the software for. If you used any advanced features, please identify what they were. If this does not apply to you, write N/A. If you type "See resume," you will not receive credit for your response.
10
Please check all that have work experience in:
FTA requirements including public transit
Trapeze PASS software
Mobile data computers
Electronic video recording
Cubic fare collection
ADA Paratransit
Bus operations or administration
Waiver Transportation Services
Space labs micro transit and Trapeze demand response software
None of the above
11
Provide specific example(s) of your experience from the previous question. Include the employer(s) and dates(s) you performed these duties. This work experience must also be listed in the "Work Experience" section of your application. If you do not have this experience, write N/A. If you type "See resume", you will not receive credit for your response.
12
Describe a specific situation in which you worked with a diverse group of individuals over a period of time. Based on this experience, what did you learn?
Required Question
Agency
Metropolitan Council
Address
390 Robert St. N.St. Paul, Minnesota, 55101
Website
https://metrocouncil.org
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/metrocouncil/jobs/newprint/4517082)
Apply
Project Administrator- Contracted Transit Services
Salary
$76,148.80 - $123,510.40 Annually
Location
390 Robert St. N St. Paul, MN
Job Type
Full-Time
Job Number
2024-00154
Division
Metropolitan Transportation Services
Department
Metro MO Service Center
Opening Date
10/30/2024
Closing Date
11/13/2024 11:59 PM Central
Description
Benefits
Questions
WHO WE ARE
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us is on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)
We are committed to supporting a diverse workforce that reflects the communities we serve.
About the division:
Metropolitan Transportation Services (MTS), a division of the Metropolitan Council. Conducts planning for the regional transportation system that includes highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region's federally designated Metropolitan Planning Organization. MTS also provides direct transit service through direct contracts and partnerships with counties to deliver six major programs: Metro Mobility/ADA, Transit Link dial-a-ride, contracted regular-route bus, Metro Move waiver transportation, Metro micro micro-transit, and Metro Vanpool commuter vanpooling. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)
MTS has a vacancy for aProject Administrator for Contracted Transit Services. Contracted Transit Services provides a variety of transit programs including fixed route bus; Transit Link, a general public dial-a-ride; Metro Move, transportation for people receiving human service waivers; Metro Vanpool, a commuter vanpool program; and Metro micro, our new micro transit program. All services are provided by private contractors who are responsible for all aspects of daily operations including scheduling, dispatching, maintenance, driver hiring, training, and discipline.
How your work would contribute to our organization and the Twin Cities region:
TheProject Administrator oversees contracts for service and completes other activities in support of departmental goals. This position’s focus will be to oversee the operational aspects of Metro micro service including a contract for service, a contract for software, and will collaborate with Metro Transit on program expansion efforts. This position will also support the Program Manager, Waiver Transportation, overseeing the Metro Move program and will serve in a backup capacity as necessary.
This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
What you would do in this job
Administer designated contracts between the Council and its service contractors and perform various activities to ensure service quality, overall compliance, and the needs of the Council are met. Serves as the primary point of contact with the Council for each contractor.
Monitor service contractor activities and performance to ensure adherence to contract requirements, applicable laws, Council policies, established service level agreements (SLAs), and key performance indicators. Work with management to address underperformance issues.
Lead and participate in regularly scheduled meetings with service contractors to review contract compliance and performance related to customer service, daily operations, and other contract issues to assure service levels as outlined in the contract are met.
Work with contractors and customers to resolve service delivery issues.
Provide technical assistance and training for contractor staff and others on technology, reporting, and policies and procedures to assist in meeting standards outlined in the contract.
Create and review reports summarizing program activities and performance in comparison to program goals and contractual requirements to help determine if Contractors are meeting requirements and goals outlined in the contract.
Administer contract between the Council and its micro transit software vendor. Monitor software and adjust software parameters when appropriate.
Work with intra and interdivisional stakeholders to review overall program delivery and modify program parameters when appropriate.
Support payment of vendor invoices.
Assist Waiver Transportation Program Manager with oversight of Metro Move program and serve as backup to the Waiver Transportation Program Manager.
What education and experience are required for this job (minimum qualifications)
Any of the following combinations of professional experience in administration, and/or contract management, project management, auditing, customer service or related experience and educational focus in Business, Public Administration, Management, Communications, or other related discipline.
Bachelor's degree AND three (3) years of experience.
Associate’s degree AND Five (5) years of experience.
H.S. diploma/GED AND seven (7) years of experience.
License Requirement:
Must have a valid driver's license and acceptable driving record.
What additional skills and experience would be helpful in this job (desired qualifications):
Experience with public transit including FTA requirements.
Experience with Waiver Transportation Services.
Experience with transit operations and administration.
Experience with Fare collection including Genfare and Cubic systems.
Experience with Spare Lab's micro transit and Trapeze demand response software.
Experience with electronic video recording systems.
Experience with Trapeze PASS software.
What knowledge, skills, and abilities you should have within the first six months on the job:
Knowledge of auditing standards and techniques and reporting requirements.
Knowledge of the principles of project management.
Skill with MS Office, i.e. Word, Excel, PowerPoint, and Project.
Skill to interact productively with internal and external stakeholders.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or clients.
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra and geometry.
Additional information
Union: AFSCME GradeG
FLSA Status: Exempt
Safety Sensitive: No
Full Salary: 36.61-$59.38 hourly/ $76,149 -$123,510 annually
What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites as well as field observations. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of the position.
What steps the recruitment process involves:
We review your minimum qualifications.
We rate your education and experience.
We conduct a structured panel interview.
We conduct a selection interview.
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council, you must pass a drug test and a background check, which verifies education and employment, and covers your driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:
Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance
The following benefits are provided to all employees as part of working for the Council. You will have access to free:
Well@Work clinic
bus/rail pass valued at over $1200 per year
parking at many job locations
fitness centers at many job locations
Employee Assistance Program
extensive health and wellness programs and resources
01
Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.
Yes
No
02
How did youfirsthear about this job opening?
CareerForce Center
Community Event/Organization
Employee Referral
Glassdoor
Indeed
Job Fair
Metro Transit Bus Advertisement
Website: governmentjobs.com
Website: metrocouncil.org
Website: metrotransit.org
Website: minnesotajobnetwork.com
Other
03
If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.
04
Please select the option that indicates your education and experience.
Master's degree in Business, Public Administration, Management, Communications, or related field AND one (1) year or more of experience in administration and/or contract management, project management, auditing, and customer service or related experience
A Bachelor's degree in Business, Public Administration, Management, Communications, or related field AND three (3) years or more of experience in administration and/or contract management, project management, auditing, and customer service or related experience
An Associate's Degree in Business, Public Administration, Management, Communications, or related field AND five (5) years or more of experience in administration and/or contract management, project management, auditing, and customer service or related experience
A High School Diploma or GED and seven (7) or more years of experience in administration and/or contract management, project management, auditing, and customer service or related experience
None of the above
05
Describe your experience evaluating or monitoring service performance. This work experience must also be listed in the "Work Experience" section of your application. If you type "See resume" you will not receive credit for your response.
06
Check all that you have work experience in:
Contract Management
Project Management
Auditing
Customer Service
Related experience
None of the above
07
Describe your experience conveying technical and performance information to stakeholders. Include the employer(s) and dates(s) you performed these duties. This work experience must also be listed in the "Work Experience" section of your application. If you do not have this experience, write N/A.
08
Check all the software you are proficient in:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS OneNote
None of the above
09
For all of the items, you selected in the above question, describe what you have used the software for. If you used any advanced features, please identify what they were. If this does not apply to you, write N/A. If you type "See resume," you will not receive credit for your response.
10
Please check all that have work experience in:
FTA requirements including public transit
Trapeze PASS software
Mobile data computers
Electronic video recording
Cubic fare collection
ADA Paratransit
Bus operations or administration
Waiver Transportation Services
Space labs micro transit and Trapeze demand response software
None of the above
11
Provide specific example(s) of your experience from the previous question. Include the employer(s) and dates(s) you performed these duties. This work experience must also be listed in the "Work Experience" section of your application. If you do not have this experience, write N/A. If you type "See resume", you will not receive credit for your response.
12
Describe a specific situation in which you worked with a diverse group of individuals over a period of time. Based on this experience, what did you learn?
Required Question
Agency
Metropolitan Council
Address
390 Robert St. N.St. Paul, Minnesota, 55101
Website
https://metrocouncil.org
Apply
Please verify your email addressVerify Email