Desktop Support Specialist

JOB REQUIREMENTS: Job Summary: Computer-Aided Engineering (CAE) provides technology services to the College of Engineering at UW-Madison. We are a small team that is growing to meet new opportunities to improve our technology support models. We are looking for a new team member that is experienced with desktop and endpoint management tools and procedures and is ready to lead and define those efforts for a growing unit. Under the supervision of the User Support Supervisor, this person will join an innovative, collaborative and dedicated staff in providing the computing infrastructure to deliver the instructional, research, and outreach services in the College of Engineering. The person filling this position will provide a variety of technical support services that vary from desktop deployment to collaborating with staff and faculty to integrate technology into instruction and research. This person will be asked to steward technology needs by engaging in technology needs assessment and providing corresponding support and advice. In collaboration with other staff, this person will also play a role in exploring emerging technologies and making recommendations for new ways to apply these technologies to improve services across the college. A successful candidate will have prior experience with a variety of software and hardware and will embrace the opportunity to learn and grow through supporting complex science and engineering. The ideal candidate will have demonstrated experience interacting well with a broad range of team members, customers, and ability levels. CAE has a deep and profound commitment to diversity. Responsibilities: Delivers strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation. Develops and provides training to end users. 50% Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently 5% Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6F8A12AA70CF4152