Brady Trane Services, Inc.
Service Field Supervisor
Brady Trane Services, Inc., Morrisville, North Carolina, United States, 27560
Description
Are you a HVAC Service Field Supervisor, searching for new experiences? As a leading Trane independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!The Service Field Supervisorsupervises a team of HVAC field technicians and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician which is a critical key role.
SUMMARY: The Service Field Supervisorsupervises a team of HVAC field technicians, and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervisory Duties and Responsibilities:
Provides overall quality assurance in our service delivery to our customers by our Field Service Technicians, to include, ensuring the appropriate documentation is submitted accurately and timelySets expectations for the technicians and the team around customer satisfaction, performance,safety, teamwork, and professionalism and personally adhere to themServes as liaison between the field and the office; assists Scheduler in assigning work and matching jobs with technician skillsets, assists Biller with closing out jobs in order to complete the billing process, and approves the weekly labor analysis report for assigned Service TechniciansAssists Area Service Manager in hiring, disciplinary process, and firingAssists Area Service Manager with onboarding process for new techniciansEnsures safe work environment for team by education and training in safe work practicesRepresents the team as Safety ManagerResponsible for development and training of the technicians on their respective teamResponsible for creating and managing technicians Individual Development Plans (IDPs)Works with Sales on large accounts and contract turnovers, and represents Company at the local supervisory level by serving as a direct customer contactServes as technical advisor for the team, includingthe correct resources to utilize when appropriateProvides regular feedback and coaching to technicians on their performance to expectations, and performs annual andquarterlyperformance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performanceProvides leadership by encouraging, challenging and nurturing individual growth and career path of team techniciansReviews and drives team metrics and financials with Area Service Manager; makes necessary adjustments based on resultsOversight of annual inventories for field techniciansRepresents team at quarterly Team Meetings and provides team with feedback, including any updates.Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)Assists ASM and/or performs incident investigations and reportingForecasts anticipated staffing needs for your territory with the Area Service Manager and Resource Coordinator.Knowledgeable of the products and services offered by Brady in order be effective in the sales of those products and servicesActively promotes sales via the technician quoting and BARs programsStays up-to-date on Trane commercial products and Brady strategic products offeringsRegular travel requirements with occasional overnight travel
Qualifications
TEAMWORK:
Demonstrates and promotes a spirit of cooperation and teamwork throughout the CompanyContinually looks for ways to improve our processes and ability to serve our customers effectivelyImproves personal performance on a continual basis
CUSTOMER SERVICE:
Provides responsive, professional and diplomatic customer serviceAnswers customer calls and correspondence quickly and pleasantlyCommunicates with customers in a friendly, professional, and patient mannerPerforms all duties with the goal of building and maintaining long-term customer relationshipsImmediately address any customers concern and requests the involvement of other Company personnel as required
QUALITY ASSURANCE:
Reviews Service Reports, Quality Logs, and Refrigerant Reports for quality, accuracy and received in a timely mannerReviews XOI video compliance and quality of videosReviews quoted job hours vs actual hours utilized to complete the job as a measure of evaluating estimating accuracy and technician proficiencyEnsures all Warranty documentation is timely and accurate
SAFETY:
Follows all company safety programsNotifies Area Service Manager of any unsafe conditionsEnsures proper PPE equipment must be used at all times when necessaryReports all accidents and injuries to HR immediatelyAll training topics on safety completed and done during the timeframe due
SUPERVISORY RESPONSIBILITIES: Will directly supervise HVAC Field Technicians and HVAC Field Technician Interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees; and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning or 5 years apprenticeship; minimum of 7 years of related experience. OSHA 30 hour training.
COMPUTER SKILLS: MS Office and MS Windows
CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license, Universal EPA certification
LANGUAGE SKILLS: Ability to read, analyze and interpret service bulletins, technical procedure manuals, equipment specifications and governmental regulations. Ability to write reports, policies, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from management, customers and service personnel.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The phys
Are you a HVAC Service Field Supervisor, searching for new experiences? As a leading Trane independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!The Service Field Supervisorsupervises a team of HVAC field technicians and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician which is a critical key role.
SUMMARY: The Service Field Supervisorsupervises a team of HVAC field technicians, and is responsible for the overall daily business and service operations of their assigned team, in addition to performing the role of a technician
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervisory Duties and Responsibilities:
Provides overall quality assurance in our service delivery to our customers by our Field Service Technicians, to include, ensuring the appropriate documentation is submitted accurately and timelySets expectations for the technicians and the team around customer satisfaction, performance,safety, teamwork, and professionalism and personally adhere to themServes as liaison between the field and the office; assists Scheduler in assigning work and matching jobs with technician skillsets, assists Biller with closing out jobs in order to complete the billing process, and approves the weekly labor analysis report for assigned Service TechniciansAssists Area Service Manager in hiring, disciplinary process, and firingAssists Area Service Manager with onboarding process for new techniciansEnsures safe work environment for team by education and training in safe work practicesRepresents the team as Safety ManagerResponsible for development and training of the technicians on their respective teamResponsible for creating and managing technicians Individual Development Plans (IDPs)Works with Sales on large accounts and contract turnovers, and represents Company at the local supervisory level by serving as a direct customer contactServes as technical advisor for the team, includingthe correct resources to utilize when appropriateProvides regular feedback and coaching to technicians on their performance to expectations, and performs annual andquarterlyperformance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performanceProvides leadership by encouraging, challenging and nurturing individual growth and career path of team techniciansReviews and drives team metrics and financials with Area Service Manager; makes necessary adjustments based on resultsOversight of annual inventories for field techniciansRepresents team at quarterly Team Meetings and provides team with feedback, including any updates.Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)Assists ASM and/or performs incident investigations and reportingForecasts anticipated staffing needs for your territory with the Area Service Manager and Resource Coordinator.Knowledgeable of the products and services offered by Brady in order be effective in the sales of those products and servicesActively promotes sales via the technician quoting and BARs programsStays up-to-date on Trane commercial products and Brady strategic products offeringsRegular travel requirements with occasional overnight travel
Qualifications
TEAMWORK:
Demonstrates and promotes a spirit of cooperation and teamwork throughout the CompanyContinually looks for ways to improve our processes and ability to serve our customers effectivelyImproves personal performance on a continual basis
CUSTOMER SERVICE:
Provides responsive, professional and diplomatic customer serviceAnswers customer calls and correspondence quickly and pleasantlyCommunicates with customers in a friendly, professional, and patient mannerPerforms all duties with the goal of building and maintaining long-term customer relationshipsImmediately address any customers concern and requests the involvement of other Company personnel as required
QUALITY ASSURANCE:
Reviews Service Reports, Quality Logs, and Refrigerant Reports for quality, accuracy and received in a timely mannerReviews XOI video compliance and quality of videosReviews quoted job hours vs actual hours utilized to complete the job as a measure of evaluating estimating accuracy and technician proficiencyEnsures all Warranty documentation is timely and accurate
SAFETY:
Follows all company safety programsNotifies Area Service Manager of any unsafe conditionsEnsures proper PPE equipment must be used at all times when necessaryReports all accidents and injuries to HR immediatelyAll training topics on safety completed and done during the timeframe due
SUPERVISORY RESPONSIBILITIES: Will directly supervise HVAC Field Technicians and HVAC Field Technician Interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees; and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning or 5 years apprenticeship; minimum of 7 years of related experience. OSHA 30 hour training.
COMPUTER SKILLS: MS Office and MS Windows
CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license, Universal EPA certification
LANGUAGE SKILLS: Ability to read, analyze and interpret service bulletins, technical procedure manuals, equipment specifications and governmental regulations. Ability to write reports, policies, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from management, customers and service personnel.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The phys