Schaefer Plastics
Help Desk Support - Tier 1
Schaefer Plastics, Charlotte, North Carolina, United States, 28245
Schaefer Plastics provides innovative packaging and waste technology solutions to businesses throughout North America. We design and manufacture bulk and handheld plastic containers, custom dunnage packaging, and waste and recycling carts. Headquartered in Charlotte, North Carolina, Schaefer Plastics is part of the SSI SCHAEFER Group, a global logistics and materials handling leader founded in 1937 with offices and plants in over 50 countries. For more information, visit ssitote.com and schaeferwaste.com.
Schaefer Plastics is seeking a Help Desk - Tier 1 Support representative to act as the face of the IT group at Schaefer Plastics. This role involves managing our ticketing system and ensuring thorough documentation. The ideal candidate will excel in customer service, demonstrate strong organizational skills, and thrive in a fast-paced environment, preferably with experience in a service-oriented market. This is an entry-level position, and we prefer someone committed to growing with us, as we offer training for advancement within the company.
Overall Responsibilities:
Provide excellent customer service and maintain a positive attitudeAssist with installation, configuration, and usability of desktop computers and peripheral equipmentTroubleshoot virtual desktop issues for remote staffSet up and configure laptops, desktops, printers, and other hardwareEnsure seamless connectivity of desktop computers with various systems, including validation systems, file servers, cloud servers, and conferencing systemsTrain and orient staff on hardware and software useRecommend and perform upgrades to ensure system longevityAssess functional needs to determine specifications for purchasesSupport the maintenance of LAN/WAN and telecom systems, including Cisco Access PointsUtilize Azure AD and Microsoft Endpoint Management for device managementJob Requirements:
Ability to work in a fast-paced environment and highly adaptable to schedule changes and priority adjustmentsExcellent communication skills - ability to take notes and make recommendations when creating ticketsFormal Education/Certifications: Undergraduate degree in a relevant field or CompTIA A+ Certification (Preferred)Prior customer service experience1-2 years of desktop support experienceKnowledge of support-oriented tools, including incident/ticket management systems and remote support toolsMicrosoft Certified Desktop Technician certification (Preferred)Strong understanding of current IT technologiesAzure AD experience (Preferred)Microsoft Intune experience (Preferred)Familiarity with Office 365 Suite and basic networking/cloud concepts
Schaefer Plastics is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities regardless of race, color, religion, creed, national origin, gender or gender identity/expression, sexual orientation, or age, disability, genetic information, military or veteran status, pregnancy, marital status or any other basis protected by federal, state or local law.
Schaefer Plastics is seeking a Help Desk - Tier 1 Support representative to act as the face of the IT group at Schaefer Plastics. This role involves managing our ticketing system and ensuring thorough documentation. The ideal candidate will excel in customer service, demonstrate strong organizational skills, and thrive in a fast-paced environment, preferably with experience in a service-oriented market. This is an entry-level position, and we prefer someone committed to growing with us, as we offer training for advancement within the company.
Overall Responsibilities:
Provide excellent customer service and maintain a positive attitudeAssist with installation, configuration, and usability of desktop computers and peripheral equipmentTroubleshoot virtual desktop issues for remote staffSet up and configure laptops, desktops, printers, and other hardwareEnsure seamless connectivity of desktop computers with various systems, including validation systems, file servers, cloud servers, and conferencing systemsTrain and orient staff on hardware and software useRecommend and perform upgrades to ensure system longevityAssess functional needs to determine specifications for purchasesSupport the maintenance of LAN/WAN and telecom systems, including Cisco Access PointsUtilize Azure AD and Microsoft Endpoint Management for device managementJob Requirements:
Ability to work in a fast-paced environment and highly adaptable to schedule changes and priority adjustmentsExcellent communication skills - ability to take notes and make recommendations when creating ticketsFormal Education/Certifications: Undergraduate degree in a relevant field or CompTIA A+ Certification (Preferred)Prior customer service experience1-2 years of desktop support experienceKnowledge of support-oriented tools, including incident/ticket management systems and remote support toolsMicrosoft Certified Desktop Technician certification (Preferred)Strong understanding of current IT technologiesAzure AD experience (Preferred)Microsoft Intune experience (Preferred)Familiarity with Office 365 Suite and basic networking/cloud concepts
Schaefer Plastics is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities regardless of race, color, religion, creed, national origin, gender or gender identity/expression, sexual orientation, or age, disability, genetic information, military or veteran status, pregnancy, marital status or any other basis protected by federal, state or local law.