Diverse Lynx
Deskside Support Agent
Diverse Lynx, Charlotte, North Carolina, United States, 28245
Job Description: Deskside Support Agent
Onsite - Charlotte, NC or Morristown, NJ
Contract Role
What are the top 3 skills required for this role?
1.Hardware and Software Installation and Troubleshooting
2.Handson experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams
3.Very good understanding of Incident, Problem and asset management processes
Job Description/ Responsibilities• Experience with operating system image builds, software push platforms (Intune and SCCM)• Knowledgeable in Office 365 technology• Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration• Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)• Knowledge on Windows Autopilot as a modern OS Deployment solution.• Basics of Azure Windows virtual Desktop• Proven experience with ticket tracking systems (ServiceNow)• Strong presentation, communication and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts• Asset Management updates/clean up in the Asset Management System and AD clean up• Install and upgrade software and operating systems• Support video and audio conferencing requests as necessary• Troubleshoot network and local printers issues.• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked• Maintain documented software and hardware inventories• Level 2 onsite or remote support for complex customer issues and requests.• Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.• Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Years of Experience: 10.00 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Onsite - Charlotte, NC or Morristown, NJ
Contract Role
What are the top 3 skills required for this role?
1.Hardware and Software Installation and Troubleshooting
2.Handson experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams
3.Very good understanding of Incident, Problem and asset management processes
Job Description/ Responsibilities• Experience with operating system image builds, software push platforms (Intune and SCCM)• Knowledgeable in Office 365 technology• Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration• Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)• Knowledge on Windows Autopilot as a modern OS Deployment solution.• Basics of Azure Windows virtual Desktop• Proven experience with ticket tracking systems (ServiceNow)• Strong presentation, communication and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts• Asset Management updates/clean up in the Asset Management System and AD clean up• Install and upgrade software and operating systems• Support video and audio conferencing requests as necessary• Troubleshoot network and local printers issues.• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked• Maintain documented software and hardware inventories• Level 2 onsite or remote support for complex customer issues and requests.• Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.• Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Years of Experience: 10.00 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.