Tractor Supply
Director, Final Mile and Delivery Experience
Tractor Supply, Brentwood, Tennessee, United States, 37027
Director, Final Mile and Delivery Experience
Overall Job Summary
This position is responsible for developing and leading the final mile and delivery experience strategy as well as determining the investment, financial, technology, equipment, process, data, and analytical needs for delivery, product know-how, and white glove services for all residential and B2B digital orders fulfilled on-line, in-store, and thru direct sales across TSC team member delivery and all 3PL partners.
Essential Duties and Responsibilities (Min 5%)
Create and implement a multi-year final mile and delivery long range plan to support company strategy
Develop and implement bulk delivery solutions to support company strategy and sales initiatives targeting pro consumers, fairs, shows, zoos as well as other business and government customers.
Lead the final mile and delivery experience team responsible for creating end to end final mile process, technology, investment, training, compliance, data, and analytic needs along with cross functional partners.
Manages a multi-million dollar budget, P&L, Capex and drive efficiencies thru increases in scheduling, utilization and optimization performance
Ensure industry leading customer satisfaction scores for delivery experiences and compliance with laws and regulations
Provides overall fleet management solution for field team including driver management, training, routing, scheduling, equipment, maintenance and repair.
Dynamically manage the order management system on business rules to balance cost, service, capacity, and strategic delivery goals.
Analyze inventory and fulfilment opportunities to work back with our merchandise planning and inventory teams to improve service and cost with assortment and product placement
Manage forecasting projections to build the delivery needs in conjunction with overall demand and sales growth by region over multiple time horizons
Orchestrates fleet and material handling equipment needs thru a balanced evaluation of financial, quality, functionality, safety, and service elements partnering with procurement on RFPs.
Establish business requirements and end user experiences for the end-to-end process starting with delivery scheduling down to order tracking and returns partnering with the IT team.
Design training protocol, best practices, and management for safety and white glove services including driving, product knowledge, installation, assembly, stocking, and returns management.
Drive continuous improvement for an enhanced delivery experience with technology, processes, services, and program features.
Collaborate cross functionally with the strategy, IT, finance, merchandising, marketing, supply chain customer service, store operations and procurement teams to build strong relationships, legendary customer experiences, and financial outcomes.
Required Qualifications
Experience: 8+ years related experience in supply chain management, e-commerce, delivery merchandising, field operations, logistics, transportation, or inventory management preferably in a retail environment.
Education: Bachelor’s degree in Supply Chain Management, Logistics, Operations, Finance, Business, Applied Math, Statistics or related field. MBA preferred but not required. Any suitable combination of education and experience will be considered
Preferred knowledge, skills or abilities
Outstanding Leadership skills.
Extensive knowledge of WMS and LMS applications.
Proficiency in Microsoft Office software.
Understanding of Strategic Planning processes.
Capable of working in a cross-functional environment.
Ability to travel approx. 50% of the time, Emergency travel may be required without notice based on business need.
Working Conditions
Hybrid / Flexible working conditions
Physical Requirements
Sitting
Standing (not walking)
Lifting up to 10 pounds
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
Click here (https://performancemanager4.successfactors.com/sf/home?company=tractorsup)
CONNECTION
Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.
Learn More
EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
Join Our Talent Community
Nearest Major Market: Nashville
Overall Job Summary
This position is responsible for developing and leading the final mile and delivery experience strategy as well as determining the investment, financial, technology, equipment, process, data, and analytical needs for delivery, product know-how, and white glove services for all residential and B2B digital orders fulfilled on-line, in-store, and thru direct sales across TSC team member delivery and all 3PL partners.
Essential Duties and Responsibilities (Min 5%)
Create and implement a multi-year final mile and delivery long range plan to support company strategy
Develop and implement bulk delivery solutions to support company strategy and sales initiatives targeting pro consumers, fairs, shows, zoos as well as other business and government customers.
Lead the final mile and delivery experience team responsible for creating end to end final mile process, technology, investment, training, compliance, data, and analytic needs along with cross functional partners.
Manages a multi-million dollar budget, P&L, Capex and drive efficiencies thru increases in scheduling, utilization and optimization performance
Ensure industry leading customer satisfaction scores for delivery experiences and compliance with laws and regulations
Provides overall fleet management solution for field team including driver management, training, routing, scheduling, equipment, maintenance and repair.
Dynamically manage the order management system on business rules to balance cost, service, capacity, and strategic delivery goals.
Analyze inventory and fulfilment opportunities to work back with our merchandise planning and inventory teams to improve service and cost with assortment and product placement
Manage forecasting projections to build the delivery needs in conjunction with overall demand and sales growth by region over multiple time horizons
Orchestrates fleet and material handling equipment needs thru a balanced evaluation of financial, quality, functionality, safety, and service elements partnering with procurement on RFPs.
Establish business requirements and end user experiences for the end-to-end process starting with delivery scheduling down to order tracking and returns partnering with the IT team.
Design training protocol, best practices, and management for safety and white glove services including driving, product knowledge, installation, assembly, stocking, and returns management.
Drive continuous improvement for an enhanced delivery experience with technology, processes, services, and program features.
Collaborate cross functionally with the strategy, IT, finance, merchandising, marketing, supply chain customer service, store operations and procurement teams to build strong relationships, legendary customer experiences, and financial outcomes.
Required Qualifications
Experience: 8+ years related experience in supply chain management, e-commerce, delivery merchandising, field operations, logistics, transportation, or inventory management preferably in a retail environment.
Education: Bachelor’s degree in Supply Chain Management, Logistics, Operations, Finance, Business, Applied Math, Statistics or related field. MBA preferred but not required. Any suitable combination of education and experience will be considered
Preferred knowledge, skills or abilities
Outstanding Leadership skills.
Extensive knowledge of WMS and LMS applications.
Proficiency in Microsoft Office software.
Understanding of Strategic Planning processes.
Capable of working in a cross-functional environment.
Ability to travel approx. 50% of the time, Emergency travel may be required without notice based on business need.
Working Conditions
Hybrid / Flexible working conditions
Physical Requirements
Sitting
Standing (not walking)
Lifting up to 10 pounds
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
Click here (https://performancemanager4.successfactors.com/sf/home?company=tractorsup)
CONNECTION
Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.
Learn More
EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
Join Our Talent Community
Nearest Major Market: Nashville