Director, Customer Intelligence

CULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.THE OPPORTUNITYThe Director of Customer Intelligence will build a world class, top performing analytics team and will work closely with Strategy, Operations, Technology, HR, Finance, and Marketing to share analytic insights and make recommendations on individual and company-wide strategic initiatives. This leader will guide the application of data science and machine learning methods, have an eye and passion for data quality, and the ability to connect analytics to business impact. It's not just about addressing business problems; instead, the leader will help identify the right problems that have the most value to the organization with a passion for research, experimentation, measurement, and learning.WHAT YOU'LL DODevelop and evangelize customer lifetime value tied to total revenue. Shape the Customer Intelligence strategy and communicate a clear vision, strategy, and roadmap to all stakeholders. This includes CRM (Customer Relationship Management), Loyalty & Rewards & Personalization Management and our Digital channel analytics.Create overall thinking and approach to customer segmentation and size of prize with an emphasis on driving incremental transactions.Build brand level customer journeys that allow for a single view of customer set across marketing plans and strategies (Penetration / frequency / Retention / and / or Acquisition).Attain alignment across stakeholders and share approach broadly within the organization.Build customer level business goals which are tied to our annual business forecast.Manage CDP (Consumer data platform) priorities and project scope.Devise measurement approach that marries customer level response to business results to system, product and store level business results.Develop new processes and ways of working to enable Customer Intelligence across the organization. Transform capability and work focused on customer view: business insights, digital experience, loyalty & rewards.Interface with industry to bring best practices, opportunities & approaches to Chipotle to enable industry leading approaches.Advise the leadership team on analytics value opportunities on an ongoing basis and translate business problems into specific analytics and technology enabled solutions.Inform and help develop predictive models, machine learning and AI techniques to improve key processes across out business.Act as the chief advocate and evangelist of data-based decision making in the top leadership team.Lead the transformation of the company towards an analytically enabled organization bringing best practice insights and solutions from across the enterprise.Deliver and lead the company through high-quality data-driven business analytics, empirically derived analytic models, and strategies that address business issues and provide key insights leading to drive impact and ROI.Collaborate with technology teams on evolution of analytics technology stack.Directly lead a specialized team of data scientists and analysts. Develop the members of the analytics team ensuring they have the necessary skills, capabilities, and experiences to deliver industry-leading analytics and insights.Codify and sharing knowledge created within the analytics organization to further enhance enterprise analytics capabilities.Champion and raise the bar across the organization in terms of analytical rigor while also bringing in new approaches and techniques.WHAT YOU'LL BRING TO THE TABLEBachelor's Degree in mathematics, business, statistics, economics, computer science or any related mathematical field is preferred.Advanced Degree (Masters or PhD) in related mathematical field preferred.8+ years' progressive experience in analytics/ data science desired.3-5 years' supervisory experience preferred.Any certification in field of data science and analytics preferred.Proficiency with sophisticated analytics tools and programming languages such as SAS, R, Python, Alteryx, SQL.Proficient with MS Office - Excel, Word, PowerPoint, & Outlook.Experience building statistical models, hypothesis testing and using machine learning techniques.PAY TRANSPARENCYA reasonable estimate of the current base pay range for this position is $175,000.00-$254,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit for more details.WHO WE AREChipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visitChipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.Job

Marketing Insights & Analytics

Job Posting

09/06/2024

Job Number

JR-2024-00010946