Fiserv
IT Ops Technician
Fiserv, Alpharetta, Georgia, United States, 30239
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
IT Ops Technician
What does a successful IT Ops Technician do at Fiserv?
The IT Ops Technician provides Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and Storage platforms in a 24x7 enterprise environment. You will work across several teams to restore service rapidly during service interruptions while creating tickets from alert messages.
What you will do:
Monitor IBM I-Series and Z-Series production environments and responds to system messages; and system availability along with IPL Mainframes
Process batch cycles and executes batch restarts in accordance with established procedures
Monitor and ensure client data file transmissions route successfully in FTP, NDM and Sterling File Gateway platforms
Provide information in a clear, concise and quick manner to on-call support
Create in-depth documentation of processes to support work efforts
Analyze events, triage and escalate using established best practices
Provide and receive cross training from immediate support team
What you will need to have:
4+ years of experience in an IT Operations position working with Mainframe Consoles and File Transmissions
2+ years of experience working with TSO, ISFP, CAVIEW, SYSVIEW and IOF
High School Diploma and 2 years of relevant experience in applicable field
What would be great to have:
Experience with batch job CA7 and Control M schedulers
Experience in batch job processing, batch abend troubleshooting and batch job restart processes.
Experience with JCL
ITIL Service Management Tools such as: Remedy9 / Service Now, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management/SLAs)
Important info about this role:
Days of operations: 12- hour shifts. Rotating three- and four-day work weeks.
Shift hours of operations: 7 pm -7am local time
All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
IT Ops Technician
What does a successful IT Ops Technician do at Fiserv?
The IT Ops Technician provides Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and Storage platforms in a 24x7 enterprise environment. You will work across several teams to restore service rapidly during service interruptions while creating tickets from alert messages.
What you will do:
Monitor IBM I-Series and Z-Series production environments and responds to system messages; and system availability along with IPL Mainframes
Process batch cycles and executes batch restarts in accordance with established procedures
Monitor and ensure client data file transmissions route successfully in FTP, NDM and Sterling File Gateway platforms
Provide information in a clear, concise and quick manner to on-call support
Create in-depth documentation of processes to support work efforts
Analyze events, triage and escalate using established best practices
Provide and receive cross training from immediate support team
What you will need to have:
4+ years of experience in an IT Operations position working with Mainframe Consoles and File Transmissions
2+ years of experience working with TSO, ISFP, CAVIEW, SYSVIEW and IOF
High School Diploma and 2 years of relevant experience in applicable field
What would be great to have:
Experience with batch job CA7 and Control M schedulers
Experience in batch job processing, batch abend troubleshooting and batch job restart processes.
Experience with JCL
ITIL Service Management Tools such as: Remedy9 / Service Now, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management/SLAs)
Important info about this role:
Days of operations: 12- hour shifts. Rotating three- and four-day work weeks.
Shift hours of operations: 7 pm -7am local time
All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.