Desktop Support Technician - NYC

Full Job DescriptionJob#: 2051195Job Description:IT Desktop Support TechnicianApex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Our client is looking for qualified candidates to work onsite providing desktop support needswith strong customer skills. A+ certification requested but not mandatory. Prefer 3-5years deskside experience. Printer skills are a +Shift:Mon- Fri 8:00am-5:00 pmLocation:NYC, NYDay-to-day:Position will start 11/11 to assist with a 2 week migration before transitioning into full time on-site Deskside Support.Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code.General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.A+, Dell and Lexmark certifications preferredStrong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal usersCommunicates highly technical information to both technical and nontechnical personnelMay be called upon to recommend hardware and software solutions, including new acquisitions and upgradesMay participate in development of information technology and infrastructure projectsMay involve use of problem management databases and help desk systemRequired Qualifications:* Candidate must maintain good customer focus meeting deadlines and (SLA's)* Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and PrinterMinimum Requirements:* 3+ years plus supporting Desktops, Laptops and Printers.* 3+ years plus with customer service experience* Great customer servicePreferred, NOT REQUIRED: CompTIA A+ OEM Printer Warranty Certifications* OEM Laptop/Desktop Warranty Certifications* Lexmark Printer experience* Server experience would be a bonusFor this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

Minimum Salary: 55,088 Maximum Salary: 55,088 Salary Unit: Yearly