Open Network Exchange
Software Quality Assurance Analyst II
Open Network Exchange, Scottsdale, Arizona, us, 85261
Full-time
DescriptionSummary/ObjectiveThe Software Quality Assurance Analyst II is responsible for software quality testing during the lifecycle of new and improved software releases. The analyst is also responsible for testing, tracking, validating and monitoring software functionality and system performance to guarantee the end product meets the highest standards for all end users.Key ResponsibilitiesPerforms functional testing on DEV, UAT and PROD environments as deployments are releasedFocus on other internal system integration including but not limited to CXONE, HubSpot, credit card processing systems and SalesforceReviews and analyzes requirements specifications to understand the scope, requirements, and intended functionality of the software product.Identifies appropriate parameters, functions, and data to test and validate integrated systems. Parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.Focuses on reusable product test cases for Quality Assurance TestingMakes use of diagnostic tools provided by the development team to understand and troubleshoot the productsConducts testing to ensure products perform according to user requirements and within established guidelines.When a product does not perform within specifications, report defects to programmers while identifying and recommending solutions, improvements, and updates.Performs diagnosis of software issues while testing and supporting products in production environmentIdentifies, logs, and recreates errors while reporting bugs, and defects.Validates and communicates successful deployment of Software enhancements and product roll outCommunicates with internal SME’s regarding integrated systems behavior and concernsCreates JIRA Tickets for activities and bugsSupports Product Support Personnel in workable processes, changes and advancementOther duties as assigned
RequirementsBachelor’s degree in computer science, information technology, or a related field (preferred)2 – 4 years of Quality Assurance or Product Troubleshooting2 – 4 years of Travel Industry experienceWorking knowledge of quality system requirementsProven success in creating effective application testing plansExtensive knowledge of software and database testing including designing and manipulating test data, and errorAbility to create test plans and user test cases form specifications or verbal communicationsAbility to serve as a liaison with developers, project managers and customer supportStrong analytical and problem-solving skillsExcellent verbal and written communication skillsExcellent time management skills with a proven ability to meet deadlinesProficient with Microsoft Office Suite or related softwarePhysical RequirementsProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)About ONEWelcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world’s most respected brands in the travel, finance, entertainment, technology, education and retail industries, we’re a leader in the loyalty travel solutions space.Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We’re always looking for awesome new people to come aboard!
We hope to welcome you to the team soon!What We OfferExclusive Team Member Travel DiscountsAffordable Medical Insurance100% Employer Paid Dental and Vision InsuranceHSA with Company ContributionFSA401(k)Basic and Voluntary Life & AD&DPet InsuranceCovered ParkingAmazing Culture!ONE
is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
DescriptionSummary/ObjectiveThe Software Quality Assurance Analyst II is responsible for software quality testing during the lifecycle of new and improved software releases. The analyst is also responsible for testing, tracking, validating and monitoring software functionality and system performance to guarantee the end product meets the highest standards for all end users.Key ResponsibilitiesPerforms functional testing on DEV, UAT and PROD environments as deployments are releasedFocus on other internal system integration including but not limited to CXONE, HubSpot, credit card processing systems and SalesforceReviews and analyzes requirements specifications to understand the scope, requirements, and intended functionality of the software product.Identifies appropriate parameters, functions, and data to test and validate integrated systems. Parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.Focuses on reusable product test cases for Quality Assurance TestingMakes use of diagnostic tools provided by the development team to understand and troubleshoot the productsConducts testing to ensure products perform according to user requirements and within established guidelines.When a product does not perform within specifications, report defects to programmers while identifying and recommending solutions, improvements, and updates.Performs diagnosis of software issues while testing and supporting products in production environmentIdentifies, logs, and recreates errors while reporting bugs, and defects.Validates and communicates successful deployment of Software enhancements and product roll outCommunicates with internal SME’s regarding integrated systems behavior and concernsCreates JIRA Tickets for activities and bugsSupports Product Support Personnel in workable processes, changes and advancementOther duties as assigned
RequirementsBachelor’s degree in computer science, information technology, or a related field (preferred)2 – 4 years of Quality Assurance or Product Troubleshooting2 – 4 years of Travel Industry experienceWorking knowledge of quality system requirementsProven success in creating effective application testing plansExtensive knowledge of software and database testing including designing and manipulating test data, and errorAbility to create test plans and user test cases form specifications or verbal communicationsAbility to serve as a liaison with developers, project managers and customer supportStrong analytical and problem-solving skillsExcellent verbal and written communication skillsExcellent time management skills with a proven ability to meet deadlinesProficient with Microsoft Office Suite or related softwarePhysical RequirementsProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)About ONEWelcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world’s most respected brands in the travel, finance, entertainment, technology, education and retail industries, we’re a leader in the loyalty travel solutions space.Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We’re always looking for awesome new people to come aboard!
We hope to welcome you to the team soon!What We OfferExclusive Team Member Travel DiscountsAffordable Medical Insurance100% Employer Paid Dental and Vision InsuranceHSA with Company ContributionFSA401(k)Basic and Voluntary Life & AD&DPet InsuranceCovered ParkingAmazing Culture!ONE
is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.