Greg Hubler Automotive
Quick Lane Manager
Greg Hubler Automotive, Muncie, Indiana, United States, 47303
DRIVING PEOPLE FORWARD, ONE GUEST AT A TIME!!!!
Our beautiful 47,000 square foot Ford store is thriving as well as our Hyundai and Quick Lane Operations! We are so grateful for the work we have coming into our Quick Lane facility!!! We've added technicians, advisors and are looking for a QUICK LANE MANAGER to lead a great team!!! If you are looking for a full-time career with excellent advancement potential, you'll find it all at Greg Hubler Automotive. Our pay plans sets us apart. Our benefits (medical, dental, vision) are extremely competitive and we offer a matching 401K and free life insurance! Are you ready to accept the challenge of driving our service business in Quick Lane! if you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment.
The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.
Job Responsibilities:
Provide exceptional guest serviceExhibit our core values in all interactions with guests and team members.Meet or exceed scorecard metrics for the departmentMeet or exceed Quick Lane penetration goalsMake sure guests receive prompt, friendly courteous serviceLead, manage and hold accountable Quick Lane techniciansHire and train Quick Lane technicians (including Quick Lane STARS training)Coach direct reports to maintain positivity and productivityHold advisors accountable to ensure all extended warranty, warranty and fleet claims are submitted for payment properly (process followed by all to ensure payment)Manage the payroll within the departmentEnsure technicians follow two-person processEnsure advisors understand basic selling practices for brakes, batteries, and tiresEnsure technicians fully understand the Quick Lane expectations and address those performance expectations falling below standardsResponsible for profitability and CSI in the departmentEnsure Quick Lane Advisors are meeting department goalsEnsure service menus presented along with multi-point inspection with every guest and we are selling the necessary repairs to the guest needsForecast goals and objectivesEnsure Quick Lane technicians are following health and safety protocolsAssume a "player" (player/coach) role when neededConduct weekly inventory check on frequently used partsMaintain a positive attitude, professional appearance, and friendly manner
Job Requirements:High School Diploma or GED EquivalentMaintain a clean driving record & valid driver's licenseExcellent communication
Must be able to lead, manage and hold team members accountableStrong organizational skills with an attention to detailAbility to multitaskAbility to work as a teamBasic computer skillsAbility to work in a fast paced atmospherePassion for sales and customer satisfactionAbility to generate and/or build a loyal client base
Reports to: Service Manager
Our beautiful 47,000 square foot Ford store is thriving as well as our Hyundai and Quick Lane Operations! We are so grateful for the work we have coming into our Quick Lane facility!!! We've added technicians, advisors and are looking for a QUICK LANE MANAGER to lead a great team!!! If you are looking for a full-time career with excellent advancement potential, you'll find it all at Greg Hubler Automotive. Our pay plans sets us apart. Our benefits (medical, dental, vision) are extremely competitive and we offer a matching 401K and free life insurance! Are you ready to accept the challenge of driving our service business in Quick Lane! if you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment.
The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.
Job Responsibilities:
Provide exceptional guest serviceExhibit our core values in all interactions with guests and team members.Meet or exceed scorecard metrics for the departmentMeet or exceed Quick Lane penetration goalsMake sure guests receive prompt, friendly courteous serviceLead, manage and hold accountable Quick Lane techniciansHire and train Quick Lane technicians (including Quick Lane STARS training)Coach direct reports to maintain positivity and productivityHold advisors accountable to ensure all extended warranty, warranty and fleet claims are submitted for payment properly (process followed by all to ensure payment)Manage the payroll within the departmentEnsure technicians follow two-person processEnsure advisors understand basic selling practices for brakes, batteries, and tiresEnsure technicians fully understand the Quick Lane expectations and address those performance expectations falling below standardsResponsible for profitability and CSI in the departmentEnsure Quick Lane Advisors are meeting department goalsEnsure service menus presented along with multi-point inspection with every guest and we are selling the necessary repairs to the guest needsForecast goals and objectivesEnsure Quick Lane technicians are following health and safety protocolsAssume a "player" (player/coach) role when neededConduct weekly inventory check on frequently used partsMaintain a positive attitude, professional appearance, and friendly manner
Job Requirements:High School Diploma or GED EquivalentMaintain a clean driving record & valid driver's licenseExcellent communication
Must be able to lead, manage and hold team members accountableStrong organizational skills with an attention to detailAbility to multitaskAbility to work as a teamBasic computer skillsAbility to work in a fast paced atmospherePassion for sales and customer satisfactionAbility to generate and/or build a loyal client base
Reports to: Service Manager