Sullivan Hauling
Service Manager
Sullivan Hauling, Hanover, Pennsylvania, us, 17334
JOB TITLE: Service Manager
REPORTS TO: Owner
PURPOSE: Our Service Manager is responsible for managing the service department, ensuring that all maintenance and repair activities are carried out efficiently and safely. This position leads a team of mechanics and technicians, coordinates with dispatch, and implements best practices to optimize fleet performance.
ESSENTIAL FUNCTIONS:
Manage the Service Department, including the Service Advisor, Parts Advisor and Shop Mechanics.Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.Responsible for the creation and monitoring and adjusting of employee's schedules. This involves time off requests in coordination with HR.Investigate accidents or injuries and prepare reports of findings to the owner.Monitor employees' work levels and review work performance.Confer with personnel, such as management to coordinate work activities, resolve employee grievances, or identify and review resource needs.Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.Coach and Develop technicians through direct hands-on training of repairs operational procedures.Responsible for onboarding all new Shop Mechanics.Monitor mechanics and the progress of the jobs they are working on.Required to meet weekly with ownership for review of operations and monthly management meetings.Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.Review mechanics performance with Ownership on an ongoing basis.Review mechanics repair stories in coordination with service advisor for accuracy.Review End of Shift Lock up Check List.Manage and monitor order of the parking lot and customer's vehicles.Responsible for performing a thorough drive around the parking lot before and after shift.Maintain an organized work area and keep files neat and orderly.All other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:
Competencies:
Proven track record of delivering quality repairs and maintenance on time and within customer's budget.Knowledge of vehicle systems and maintenance requirementsStrong communication and interpersonal skillsExcellent organizational and time-management skillsFamiliarity with computerized maintenance management systems (CMMS) is a plus.Ability to resolve conflict and negotiate with others.Creation and building of repair estimates using SRT's (Standard Repair Times)Education/Experience:
High school diploma or equivalent required; Bachelor's degree preferred.A combination of education and experience may be considered.Minimum of 8 - 10 years management experience. Extensive knowledge and experience in the heavy-duty diesel repair field5+ years of experience in a shop or service center environment, preferably with a focus on fleet management.Experience managing a team of mechanics and coordinating with vendors.Department of Transportation inspection qualified.CDL Class A.Possession of a valid MACS card for performing mobile AC repairs.PHYSICAL DEMANDS:
Must be able to sit, stand, walk, lift 60lbs, and drive as required by the job duties.Position requires use of fingers, hands and arms on a consistent basis for keyboarding and phone work.Position may work in the office or work remotely with an agreed upon schedule.Minimal travel may be required.Availability may be required outside of normal scheduled work shift. This includes evening hours to assist mechanics and dispatchers with any concerns / questions during 2nd and 3rd shift.
REPORTS TO: Owner
PURPOSE: Our Service Manager is responsible for managing the service department, ensuring that all maintenance and repair activities are carried out efficiently and safely. This position leads a team of mechanics and technicians, coordinates with dispatch, and implements best practices to optimize fleet performance.
ESSENTIAL FUNCTIONS:
Manage the Service Department, including the Service Advisor, Parts Advisor and Shop Mechanics.Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.Responsible for the creation and monitoring and adjusting of employee's schedules. This involves time off requests in coordination with HR.Investigate accidents or injuries and prepare reports of findings to the owner.Monitor employees' work levels and review work performance.Confer with personnel, such as management to coordinate work activities, resolve employee grievances, or identify and review resource needs.Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.Coach and Develop technicians through direct hands-on training of repairs operational procedures.Responsible for onboarding all new Shop Mechanics.Monitor mechanics and the progress of the jobs they are working on.Required to meet weekly with ownership for review of operations and monthly management meetings.Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.Review mechanics performance with Ownership on an ongoing basis.Review mechanics repair stories in coordination with service advisor for accuracy.Review End of Shift Lock up Check List.Manage and monitor order of the parking lot and customer's vehicles.Responsible for performing a thorough drive around the parking lot before and after shift.Maintain an organized work area and keep files neat and orderly.All other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:
Competencies:
Proven track record of delivering quality repairs and maintenance on time and within customer's budget.Knowledge of vehicle systems and maintenance requirementsStrong communication and interpersonal skillsExcellent organizational and time-management skillsFamiliarity with computerized maintenance management systems (CMMS) is a plus.Ability to resolve conflict and negotiate with others.Creation and building of repair estimates using SRT's (Standard Repair Times)Education/Experience:
High school diploma or equivalent required; Bachelor's degree preferred.A combination of education and experience may be considered.Minimum of 8 - 10 years management experience. Extensive knowledge and experience in the heavy-duty diesel repair field5+ years of experience in a shop or service center environment, preferably with a focus on fleet management.Experience managing a team of mechanics and coordinating with vendors.Department of Transportation inspection qualified.CDL Class A.Possession of a valid MACS card for performing mobile AC repairs.PHYSICAL DEMANDS:
Must be able to sit, stand, walk, lift 60lbs, and drive as required by the job duties.Position requires use of fingers, hands and arms on a consistent basis for keyboarding and phone work.Position may work in the office or work remotely with an agreed upon schedule.Minimal travel may be required.Availability may be required outside of normal scheduled work shift. This includes evening hours to assist mechanics and dispatchers with any concerns / questions during 2nd and 3rd shift.