Cooper Motors Lincoln
Service Manager
Cooper Motors Lincoln, Hanover, Pennsylvania, us, 17334
At Cooper Motors Lincoln, we pride ourselves on being a family-owned business, still thriving after over 74 years. We offer our employees competitive benefits, paid training opportunities, and an inviting team atmosphere. Our team is made up of dedicated individuals who work hard to go above and beyond for our customers. If you're interested in joining a team committed to exceptional customer service, take a look at our careers tab and apply today.What We OfferHealth insurance401K plansQuarterly profit sharingFamily atmosphereEmployee longevityResponsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Success Index at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Success Index at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.