Operations Coordinator

One of California’s leading educational service providers, FLEX College Prep, is seeking an Operations Coordinator to service our diverse client base by supporting academic and counseling programs and center operations. This position will report directly to FLEX’s Operations Supervisor. Training is provided.What you’ll do:Work closely with team members to set and/or implement policies, procedures, and systems and to follow through with implementationCoordinate and maintain center operations by welcoming center guests, maintaining student files and gradebooks, ordering supplies, and cleaningMonitor day-to-day operations, while tracking and reporting on program performance and recommending actionable improvements as necessaryCommunicate with current and potential clients regarding inquiries, concerns, and requests via phone, email, and in personCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsSupport marketing and business development by attending and participating in FLEX webinars, seminars, and other events.Where you’ll do it:Northern California: FLEX CupertinoRequirementsWhat we're looking for:Bachelor’s degree1 or more years of previous operations and project management experienceProficient in G-Suite and communication and collaboration tools such as Zoom and BasecampStrong problem-solving and analytical skillsStrong verbal and written communication skills with clients and colleaguesProven interpersonal communication and organizing skills to coordinate program activitiesAbility to develop and implement operational procedures and policiesDeadline and detail-orientedAvailability to work Tuesday to Friday 11:00 am - 8:00 pm and Saturday 8:00 am -5:00 pmWhat we’d love but don’t need:Familiarity with the college admissions processFluent in Mandarin or KoreanBenefitsWhat we’re excited to give you:Competitive salary: $20 - $22.50 per hour2 weeks paid time off + paid company holidays401(k) retirement savings planSubsidized medical, dental and vision insuranceEligibility to join the Credit Union of Southern CaliforniaComplimentary WellHub membershipDiscounts for FLEX servicesOpportunities for rapid growth and merit-based promotionFree food. Getting out of bed can be hard - coffee’s on us!